Desktop Support Level III

Who We Are:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.
 
Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.
 
We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
 
Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
 
To learn more about our businesses and products, visit www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are:

You're a computer science graduate or an early-career technologist who’s eager to build systems, write scripts, and eliminate repetitive tasks. You’re excited by the opportunity to work hands-on  with end users, but your true passion lies in automating and scaling IT solutions. You view IT Operations as a launchpad—not a destination—and you’re looking for an environment where you can apply your programming skills to real-world problems from day one.
You're passionate about modern infrastructure, curious about production systems, and want to work with smart people who build secure, scalable environments.

What You’ll Do:

• Provide high-quality deskside and remote support to Galaxy employees across hardware, software, and network issues.
• Develop tools and scripts to automate manual workflows, improve efficiency, and reduce ticket volume.
• Partner with Security, Engineering, and Infra teams to support IT operations in a highly technical, fast-paced environment.
• Deliver white-glove support to executive users while proactively improving their technical experience.
• Familiar with Git, CLI tools, APIs, and scripting languages (e.g., Python, PowerShell, Bash) to solve recurring issues programmatically.
• Assist with onboarding/offboarding, device provisioning, asset tracking, and SaaS administration—but always ask: can this be automated?
• Collaborate with global support teams to refine shared processes, establish standards, and promote automation adoption across the org.
• Participate in an on-call rotation and contribute to off-hours projects as needed.

What We’re Looking For:

• A recent graduate (or early-career technologist) with a degree in Computer Science, Engineering, or a related field.
• Strong interest or experience in automation, scripting, or infrastructure-as-code.
• A natural curiosity for how systems work—and how they break.
• Solid understanding of operating systems (macOS, Windows) and network fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with SaaS administration, endpoint management tools (e.g., Jamf, Intune), and cloud platforms.
• A strong communicator with a service mindset, comfortable supporting a range of users including executives and traders.
• Not just willing—but excited—to roll up your sleeves, solve messy problems, and write code to prevent them from recurring.

Nice to Have

• Experience with scripting languages: Python, Bash, PowerShell, etc.
• Exposure to Git, APIs, RESTful services, or automation frameworks.
• Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools.
• Contributions to personal, school, or open-source projects that show your engineering mindset.

What We Offer:

• Competitive base salary and discretionary bonus
• Flexible Time Off (i.