Senior Director, Head of Data Analytics & Insights

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

At PayPal, we are reinventing the way data and insights power the business decisions that drive growth for merchants and partners. We’re seeking a Sr. Director, Head of Quantitative Analytics & Insights to lead a multi-year evolution of our analytics function within the Global Revenue Operations & Enablement division, from fragmented dashboards and manual reporting to a future where insights are automated, intelligent, and embedded directly into how decisions are made.

Job Description:

Essential Responsibilities:

• Define and champion the enterprise-wide analytics vision and strategy.
• Influence executive leadership on leveraging analytics for business transformation.
• Oversee governance, compliance, and scalability of analytics solutions.
• Drive cross-functional alignment to embed analytics into organizational culture.
• Measure and communicate the business impact of analytics initiatives at the executive level.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

This is not a traditional analytics leadership role. You will both lay out the future vision of the analytics operating model while managing and standardizing the day-to-day operations of a large analytics team. 

• Establish a new operating model for insight consumption, one that includes proactive anomaly detection, narrative-driven reporting, and natural language insights delivered directly into tools like Slack and email. 

• Ability to serve as a strategic thought partner to senior Global Markets leadership, providing clear, data-driven guidance that informs decision-making 

• Lead the analytics team composed of analytics professionals structured across several pods, ensuring that stakeholders like product managers and commercial leads, all the way up to business heads at the EVP level have access to high-quality, actionable i