Sales Operations Associate Analyst

Why Singer?
Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.

We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

Why You'll Love Working Here:
• Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
• Collaborative Spirit: Be part of a supportive and dynamic team environment.
• Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
• Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.


OVERVIEW
The Sales Operations Associate Analyst is responsible for maintaining accurate customer data across company systems. This role supports customer setup, customer account changes, documentation, data integrity, reporting, and related sales operations processes.
Reporting to the Data Integrity Manager, this position plays a key role in ensuring customer records are complete, accurate, and maintained in accordance with internal procedures. The role also supports pricing updates, contract maintenance, rebate documentation, reporting, and cross-functional issue resolution.
This is an ideal opportunity for someone with 2–4 years of experience in customer service, sales support, operations, purchasing support, finance support, or data administration who is detail-oriented, organized, analytical, and comfortable working across multiple systems.
This role may be onsite, hybrid, or remote depending on business needs and candidate location.
ESSENTIAL FUNCTIONS
• Maintain and update customer records, including customer details, account data, ship-to information, documentation, and related system fields.
• Review customer setup and maintenance requests for accuracy, completeness, and compliance with internal procedures.
• Process customer additions, changes, updates, and corrections in company systems.
• Research and resolve customer data issues by reviewing supporting documentation, system records, reporting data, and internal requests.
• Ensure customer records are accurate, consistent, and properly maintained across systems.
• Manage inbound customer maintenance requests from Sales, Operations, Finance, Procurement, and other internal teams.
• Prioritize customer maintenance requests, communicate status, and follow through to completion.
• Route incomplete or unclear requests to the appropriate internal owner for correction or additional information.
• Maintain customer-related documentation and ensure records are organized, current, and accessible.
• Assist with customer data cleansing initiatives to improve accuracy, consistency, and completeness.
• Extract, review, clean, edit, and upload customer, pricing, contract, and reporting data from Excel and other business systems.
• Assist with contract maintenance, including customer records, pricing updates, product details, and supporting documentation.
• Support item cost and sell price maintenance as it relates to customer pricing and account setup.
• Run recurring and ad hoc reports to identify customer data issues, sales opportunities, pricing discrepancies, and process improvement opportunities.
• Research and provide missing rebate report information to Finance, including documentation related to customer records, contract costs, invoice costs, vendor information, and pricing support.
• Respond to vendor questions during the rebate process by gathering accurate documentation and routing issues to the appropriate internal owner when needed.
• Assist with order-related adjustments in accordance with established guidelines and internal procedures.
• Identify recurring customer maintenance issues, process gaps, and opportunities to improve workflow efficiency, data accuracy, and response times.
• Maintain clear communication with stakeholders and provide timely updates on open items, escalations, and completed requests.
• Support special projects and other Sales Operations initiatives as assigned.
MINIMUM QUALIFICATIONS