Alfred Highland Park | FT Shift Lead

JOB TITLE: Shift Lead

LOCATION: Cafe

REPORTS TO: Cafe Manager

FLSA STATUS: Non-exempt

WAGE: $18.50/hr + tips ($22.00 - $26.00 per hour approximately)
 

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
 

RESPONSIBILITIES:

Leadership & Customer Service

• Upholds service standards and leads by example.
• Provides effective leadership during shifts, ensuring consistent excellence in cafe operations.
• Delivers exceptional customer service, serving as a role model for hospitality.
• Manages customer inquiries, concerns, and complaints professionally, adhering to Alfred Hospitality standards.
• Possesses deep knowledge of cafe offerings (beverages, food, services) and ensures staff does as well.

Team Management & Training

• Fosters a team-oriented environment by recognizing employee accomplishments.
• Assists with new employee training (feedback, reinforcement) and provides detailed reports to management.
• Develops baristas' coffee/tea knowledge (flavors, blends, origins).
• Builds rapport with employees through understanding their motivations, needs, and concerns.
• Assists management in assessing staffing needs (sending staff home/calling for reinforcements).
• Delegates duties, assigning tasks and ensuring timely completion.
• Enforces disciplinary measures through the Disciplinary Flowchart (verbal/written warnings).

Work Environment

• Maintains a supportive and accessible work environment for employees and guests.
• Demonstrates excellent and consistent attendance and punctuality.
• Anticipates customer and cafe needs by observing the environment and customer cues.
• Optimizes operational workflow through staff delegation (barista, register, etc.).

Operations & Inventory

• Supports inventory management and order placement.
• Ensures proper staff timekeeping (clocking in/out, breaks).
• Manages cash drawer and tip procedures for opening/closing shifts.
• Operates the POS register system for transactions.
• Oversees food and beverage preparation adherence to Alfred standards (quality, consistency, timeliness).