Product Owner, Patient Portal

Summary

We’re seeking a detail-driven and user-obsessed Product Owner to lead day-to-day product development for the GeneDx patient portal. This is the primary digital hub through which patients track test status, complete key tasks, access results, and engage with support resources.

You’ll manage the product backlog for portal features, partner with Product Design and Engineering, and represent the voice of the patient.

You will be responsible for ensuring user experiences and communications are clear, secure, intuitive, and frictionless, while meeting critical operational, clinical, and regulatory requirements. 

Job Responsibilities

• Own the patient portal backlog, including story writing, prioritization, and sprint planning

• Lead cross-functional discovery to identify and prioritize user needs and pain points

• Partner with Product Design/UX, Engineering, QA, and other cross-functional stakeholders to implement features that improve usability, reduce friction, and are regulatory-compliant.
• Serve as internal expert on how the patient portal works, how it integrates with surrounding systems (e.g., LIMS, CRM, website), and where it’s headed.
• Translate user feedback into testable features and enhancements.
• Deliverables may include: product requirements documents (PRDs), feature specs, wireframes (working with Product Design/UX), MVP definitions, QA signoff documents, etc. 
• KPIs may include:
• Portal test request drop-off rate
• Completeness and accuracy rates for data ingested via patient portal
• Feature adoption rates (e.g., upload health records, result downloads)
• Support ticket reduction related to patient portal functions

Education, Experience, and Skills

• 3–5 years of experience in product ownership or system-facing product roles
• Experience working on portals and/or digital health experiences, ideally in clinical, diagnostic, lab tech, and/or healthcare communication settings
• Technical fluency and comfort collaborating directly with Engineering counterparts, plus experience working with cross-functional teams including Product Design/UX, Commercial, Compliance, Legal, Operations, and Engineering
• Demonstrated ability to think like a systems designer—mapping flows across multiple user types, channels, and points in the journey
• Strong analytical, communication, and stakeholder management skills paired with excellent execution and attention to detail.
• Deep empathy for end users and a commitment to making their experience simpler, faster, and more empowering.
• Familiarity with agile methodologies, digital transformation, human-centered design, and modern product discovery/delivery practices.
• A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
• Bachelor’s degree required; healthcare, technical or UX-related background preferred

 

#LI-REMOTE

Pay Transparency, Budgeted Range$127,545—$159,431 USD

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Science - Minded, Patient - Focused. 

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most. 

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports