Jobs and Careers

IT BRM Manager – Commercial Excellence

United Statesfull_timeVerifiedPosted 1 Apr 2026

💰 $228,000/yr($114,000/yr – $228,000/yr)

About the role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity  

The IT BRM, Commercial Excellence Manager serves as the strategic right hand to the IT Director, Business Relationship Management – Commercial Excellence. This role acts as a senior advisor, capability steward, and internal consulting partner, shaping how global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve across regions. The IT BRM, Commercial Excellence Manager, will be the internal consulting engine that connects business ambition with feasible, scalable solutions for Commercial Excellence.

What You’ll Work On

Strategic Partnering & Right‑Hand Leadership

Act as the primary deputy to the Commercial Excellence BRM Director—owning executive briefings, decision prep, and follow‑through.
Co‑create and articulate capability roadmaps (Sales Enablement, Veeva CRM/Vault, Sales Analytics, HCP engagement).
Translate business ambition into structured capability strategies, value cases, and sequencing plans.

Capability & Process Leadership
Lead future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
Define global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
Ensure global consistency while enabling regional adaptation (templates, governance, and councils).
Solution Feasibility & Architecture Alignment

Translate business processes into solution concepts, impact/effort sizing (non‑development), and integration maps.
Partner with BTS and enterprise architects to ensure scalable, compliant, and well‑integrated solutions.
Shape Discovery/Rapid/Phase‑0 deliverables and ensure requirements reflect operational reality.

Portfolio & Program Governance

Co‑lead CE intake, prioritization, sequencing, and decision logs; maintain portfolio transparency.
Run governance forums and QBR inputs; escalate risks early and manage dependencies across domains.
Align with PMO and Finance on budget, value tracking, and runway.

Operational & Process Excellence

Document and optimize Sales Ops, Sales Enablement, HCP engagement, and sales performance workflows.
Lead readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansion.
Drive repeatable deployment playbooks, data readiness, and adoption enablement.

Innovation & Continuous Improvement

Introduce innovation tied to CE (e.g., automation, analytics modernization, AI‑assisted workflows).
Champion simplification, global reuse, and measurable value.