Centralized New Patient Scheduler

Job DetailsJob Location: FCN Orchard Administrative Office - Bellingham, WA 98225Position Type: Full TimeSalary Range: $20.50 - $28.93 HourlyJob Category: AdministrativeTitle: Centralized New Patient Scheduler

Location: FCN Orchard Administrative Office

City: Bellingham, WA

Position: Full-time, Monday - Friday 9:00am - 5:30pm, non-exempt (hourly)

Compensation: The full wage scale is $20.50 - $28.93 per hour. Placement within the wage range is determined by a candidate’s relevant experience.

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

Eligibility for FCN applicable bonuses

Job Summary: The Centralized New Patient Scheduler serves as the first point of contact for new patients seeking care within Family Care Network. This role is responsible for efficiently scheduling new patient appointments across multiple providers and locations, ensuring accurate data entry, verification of patient information, and a positive patient experience.

Essential Job Functions:

Receive, answer, and professionally direct a high volume of inbound calls and electronic inquiries from prospective new patients.
Take accurate phone messages and document all patient interactions directly in the electronic medical record (EMR).
Communicate professionally and efficiently with patients, outside medical offices, insurance carriers, and physicians.
Explain appointment types, preparation instructions, required forms, and practice policies to new patients.
Distribute required forms and paperwork to patients, as applicable.
Accurately schedule new patient appointments in accordance with provider availability, clinic guidelines, and established access standards.
Coordinate scheduling across multiple providers, specialties, and clinic locations to optimize access and continuity of care.
Monitor appointment availability and manage waitlists, cancellations, and rescheduling as needed.
Accurately collect, enter, and verify patient demographic, insurance, and referral information within the EMR.
Verify insurance eligibility directly with carriers and identify potential authorization or referral requirements, escalating issues as appropriate.
Process medical records, including scanning and importing into the EMR, in accordance with organizational standards and applicable State and Federal laws.
Maintain confidentiality of patient information in compliance with HIPAA and organizational privacy requirements.
Collaborate with clinical and administrative teams to resolve scheduling issues and support patient access initiatives.
Seek assistance as needed and communicate questions or concerns in a timely manner to appropriate staff.
Perform other duties as assigned.

Knowledge, Skills & Abilities:

Competency in EMR and Practice Management
Excellent organizational and time management skills.
Attention to detail and commitment to data accuracy.
Establish good employee relations including conflict resolution.
Intermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.
Discern and m