Warehouse Support Technician

Overview

JST is currently seeking a Warehouse Support Technician to support our team within a government environment.

This is a full-time position on-site in Landover, MD. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

 

Support Technician Responsibilities

• Performs installation of image on desktop and laptop GFE on a mass scale.
• Provide operational and maintenance quality control checks for every GFE post image.
• Provide diagnostic support to include hardware and software troubleshooting and repairs on a mass scale.
• Daily use of Helpdesk ticketing system.
• Provide onsite Tier 1 and 2 desktop support as needed to include, but not limited to, equipment set-up, system back-up/restores, software installations, and equipment maintenance.
• Duties will be clearly laid out, and typically repetitive in nature; however, some independent judgment and decision making will be required.
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company, plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such way as to maximize personal output.
• Accomplishing goals through organization, positive oral/written communication skill, leadership abilities, reliability/dependability, flexibility and ownership/accountability of actions taken.

 

Support Technician Qualifications

• 3-5 years of experience conducting mass imaging of laptops and desktops
• 3-5 years of experience troubleshooting hardware issues, and providing warranty repairs
• Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred.
• 1-2 years of practical work experience providing general IT support / Help Desk Tiers 1 and 2
• 1-2 years supporting PCs
• Ability to diagnose and resolve technical and end-user problems in a customer service-oriented team environment.
• Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting.
• Experience with Active directory creating, computer account, user account, moving device to different Object Unit and resetting/unlocking user's account.
• Proficient with Windows 10, MS 365, and Adobe software.
• Ability to work independently with minimal direction providing technical and non-technical support to multiple users.
• Capable to work under pressure, handle multiple tasks simultaneously.
• Must have excellent communication skills and highly professional customer services skills.

Required Clearances and Screenings

• MUST have an active secret clearance or be able to obtain one

 

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from the military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity emplo