Student Intern, Help Desk Support *Remote*

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. 

 

Providence is calling a Student Intern, Helpdesk Support who will:

• Work as a member of the Enterprise IT team
• Offer tier 1 IT support to end users via phone, email, helpdesk ticketing, and messaging
• Facilitate the transfer of escalated (tier 2) IT support requests to the appropriate team(s)
• Configure, package and ship IT equipment to new employees
• Facilitate and manage IT equipment returns
• Assists with and actively participates in departmental projects and initiatives

Please note the following important details regarding this role:

• Providence welcomes 100% remote work for residents who reside within a one (1) hour commute of our office location listed below:
  • Oregon: Salem
• This is a temporary, non-benefitted position
• This role is intended to be a summer position for a current college student or high school student that is college bound
• The successful applicant for this position will be employed for a duration of time during the Summer of 2024
• The program will last approximately one year and is anticipated to end around 8/30/2025, however, this may change based upon an actual start date for the role and department needs
• This position will require for you to come into the office as defined by management and departmental needs 

Required qualifications for this position include:

• Coursework/Training: Acceptance to or current enrollment in a minimum 2-year degree program
• Coursework/Training: Pursuing a technology related degree or equivalent
• No actual work experience in an IS environment is required

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

 

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

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