Director, Affordability COE PAP in Patient Support Services

Job Title: Director, Affordability COE PAP in Patient Support Services

Location: Cambridge, MA Morristown, NJ

About the Job

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

As the Director of Affordability in the newly formed Center of Excellence (COE) within Patient Support Services (PSS), you will be responsible for developing and implementing our Patient Assistance Program (PAP) for existing and upcoming launch assets. This role ensures that the affordability offerings are effectively implemented and evolve in response to market dynamics, supporting patient access to therapies. This role will oversee the management of affordability education, internal teams, call center and distribution relationships, plus work closely with internal and external stakeholders to optimize affordability initiatives. 

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Develop and implement comprehensive free drug strategy for current assets in preparation of the multitude of launch assets.

• Ensure strategy align with the company’s overall mission and goals, focusing on improving patient access to treatments.

• Collaborate with cross-functional teams to integrate market insights into program enhancements and oversee the education of appropriate stakeholders on changes and their impact.

• Manage relationships with patient assistance program vendors, ensuring high-quality service and alignment with company objectives. Some assets are managed internally, and role include managing the team members.

• Establish operational Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to measure program effectiveness across portfolio.

• Monitor vendor performance and conduct regular performance reviews. Manage vendor escalations to ensure optimal program delivery.

• Ensure development of the appropriate business process within Sanofi’s CRM system.

• Be an active leader on the Affordability COE leadership team as we build our best-in-class patient experience model.  Be a leader for change.

About You

Basic Qualifications:

• BA/BS degree in Business Administration, Healthcare Management, Public Health, or a related field required.

• 10 or more years of experience in affordability program management, patient support services, or a related field within the pharmaceutical or healthcare industry.

• 5 or more years in a supervisor role

• Experience in patient support services, healthcare management, call centers, or a related area within the pharmaceutical industry. 

• Experience in patient program consolidations and/or conversions.

• Strong understanding of market dynamics, policy implications, and best practices in patient affordability and access.

• Ability to travel up to 25% of time.

Preferred Qualifications:

• Advanced degree (MBA, MFin) preferred.

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with vendors and internal stakeholders.

• Experience working in cross-functional roles and collaborating leadership.

• Excellent problem-solving skills and analytical with the ability to identify trends and implement improvements.

• Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your