Enterprise Tech Support Architect

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal.  Success as a Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative. 

 

This is a hybrid position (3 days onsite) located in our Nashville, TN office.

Responsibilities

 

• Understand the technical landscape at HireRight.
• Enter new trouble tickets, escalate existing tickets, and keep users informed of status.
• Provide insight into how things could be designed better or technical layers could be improved and hardened to improve the customer experience.
• Effectively troubleshoot and provide resolutions to complex enterprise application issues to provide whole problem statements and supporting collateral to other teams like Product, Platform, Development, DevOps and IT Infrastructure.
• Identify database, network and service issues separately from software code errors.
• Ensure software problems are effectively managed and communicated to resolution.
• Establish a close working relationship across multiple departments.
• Ability to collaborate with end users & stakeholders, in team environment as well as work independently.

 

 

 

 

Qualifications

Looking for a minimum of 5-10 years of experience in the following areas:

 

Technologies Required – Oracle RAC, JBoss, ServiceMix, Oracle Web Center, Jackrabbit OAK, RabbitMQ, RedHat Linux

 

Technologies as a Plus -

SFTP, eFax, SendGrid, Twilio, Tableau, F5, Volterra, Azure load balancers, SQL Server, RunDeck, .Net, Azure, MongoDB, AWS, GCP,.  Applicant Tracking System Integrations like WorkDay, Taleo, OOC, ICIMS, TenStreet as well as vendor support for our data sources.

 

Experience with these Tools– AppDynamics, SolarWinds, Data Dog, Pingdoms, Thousand Eyes, Putty, SFTP, Wireshark, SOAP, Rest API, Powershell, follow scripting logic.

 

Education

• Bachelor’s Degree in Computer Science or Business Degree in Management Information Systems
• Advanced Technology Certifications

 

About you

•     5 to 10+ years supporting Enterprise applications or the technologies relayed.•     Ability to work different shifts and participate in 24/7 on-call rotation.

What do we offer

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement feeThis job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constit