Patient Services Training Specialist

At Woven Care, we pride ourselves on being the foremost pediatric healthcare provider, offering a comprehensive range of services including occupational, physical, speech, and behavior therapy. Established in 2005, our dedicated clinicians have consistently delivered excellent pediatric care in a collaborative environment. Our culture values excellence, continued improvement, integrity, and working as ONE TEAM. Woven Care is committed to building the strongest team so we can expand services and deliver high-quality results for our patients.

Requirements for the role:

• Deep experience in our Woven Ways of Working
• Demonstrated excellence in the Woven Care Patient Coordinator role
• Experience as an effective coach (either formally or informally)
• Effectively presenting information and conveying technical information to non-technical users
• Proven success in healthcare training, education, or instructional design.
• In-depth knowledge of healthcare regulations, clinical practices, and quality standards.
• Effectively collaborating with multidisciplinary teams and adapting to diverse learning styles.
• Improving performance and achieving goals based on data review
• Fostering a culture of continuous learning and quality improvement by encouraging staff participation in training
• High school diploma or GED required plus a minimum of 5 years' experience in an administrative support function in training or project management

Duties and responsibilities

• Develops and conducts training and education (group and individual) for new and current team members
• Creates and distributes surveys to trainees, reviews completion of competency requirements for new and existing employees, and compiles and shares results with department leadership and employee's supervisor
• Identifies issues and initiates processes to improve and enhance the system setup and operations
• Learns new features and applications of all computer systems, front-end and back-end operations, and integrates concepts into training curriculum
• Prepares and organizes training materials, evaluation metrics, and various other training projects and tasks in support of the training needs
• Provides support for in-clinic and remote roles as required to meet the organization's needs
• Supports team member’s individual growth and communicates with managers on how best to support their team members
• Must be able to travel to clinical locations for training and ongoing coaching on a regular basis

Physical requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Compensation range:

• $25-$27/hour

If you want to help change the trajectory of a child's life, apply today. We are hiring right NOW. Joe Ancona, our Hiring Manager, will reach out shortly after you apply.