Senior Certification Exam Developer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Certifications validate the knowledge and expertise of administrators using Veeva technology, services, and data products. Thousands of valuable credentials have been earned by Veeva customers, partners, and employees looking to gain job-ready skills, build confidence, and advance their careers. In this role, you will work closely with the Senior Director of Certification and assume ownership of the exam development lifecycle, support our growing customer base, and implement strategies to both grow the type of credentials we offer and innovate the methods we use to assess skill and performance- based competence.  A successful candidate in this role has a track record developing assessments for a modern enterprise SaaS credentialing program for a range of learner personas. You can articulate the importance of reliable, fair, and relevant assessments. Candidates will be well versed in managing exam development and publishing processes as well as driving go-to-market motions associated with high-volume assessment programs. You will work closely with the curriculum development organization to align on shared personas and job-task analyses as inputs to exam and course development. An entrepreneurial attitude and passion to innovate  “a cool new thing” that doesn’t yet exist is key to thriving on our team. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. We operate as an inclusive team of owner/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Influence Veeva’s current credentialing program by leading exam development; ensure our program processes meet industry accepted legal defensibility requirements
• Contribute to the overall growth of the Veeva certification program by consistently seeking efficient and effective process improvements
• Work with instructional designers and subject-matter experts to develop new badges and certifications by leading job-task analysis, exam blueprint, and item writing workshops
• Work cross-functionally with SMEs and stakeholders to validate exam objectives, ensure technical accuracy of items, manage feedback cycles, and publish approved exams
• Conduct routine exam and item analysis to assess the performance and quality of exams, and make recommendations for exam/item updates as needed
• Report on and communicate credential program results to cross-functional partners
• Support customers with program messaging, candidate guides, sample test items, FAQs, and website detail; work cross-functionally on certification related inquiries with our operations team
• Manage vendor relationships that support test development and delivery, psychometric analysis, and badging goals.
• Manage projects with accuracy, transparency, and a commitment to meeting deadlines
• Develop working knowledge of various capabilities of Veeva products and underlying technologies to become product-line conversant with a growing ecosystem of experts

Requirements

• History of building and managing successful, innovative credentialing functions
• 5+ years experience in enterprise customer-facing curriculum or certification programs (in a SaaS environment)
• Experience with digital credentialing programs such as Credily, Accredible and Learning Experience Platforms (LXPs) or Learning Management