Clinical Operations Manager - Undiagnosed and Rare Diseases

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

CHOC MDCs and Surg Clinic Leadership

Job Summary:

The Clinical Operations Manager is a leadership role with comprehensive operational authority and responsibility for designated clinics. Responsibilities include: fiscal accountability, maintaining quality and regulatory standards, maintaining a high level of patient/family centered care and service, patient and staff satisfaction, program development, managing and enveloping teams, and ensuring integration with the clinical enterprise. Proceeds feedback, coaching and mentoring to less experienced peers and other members of the healthcare team, collaborating closely with nursing.

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The VUMC Potocsnak Center for Undiagnosed and Rare Diseases is in need of a Clinical Operations Manager to join the team!

Department Summary:
The Vanderbilt Undiagnosed Diseases Program exists to solve medical mysteries for patients with complicated conditions and rare diseases. Our goal is to provide answers and offer hope to adults and children whose symptoms have not led other health care providers to solutions. Our patients benefit from a team approach involving experts from across Vanderbilt University Medical Center.

Key Responsibilities:

• Collaborates to operationalize the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the PCC, Hospitals and Vanderbilt Clinic.

• Prepares annual operating and capital budgets following established guidelines and using benchmark data.

• Develops and monitors the implementation of area specific quality plan linked to organizational goals.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities:

• Leadership (Intermediate): Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks, showing and accepting personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit. Accomplishes results through influence, coaching, communication and commitment with minimal use of authority and control.
   

• Compliance (Intermediate): Demonstrates knowledge of the appropriate rules and regulations and apply them in difficult, stressful and complex situations. Able to interpret and explain rules and regulations that are ambiguous or unclear. Directs others in interpreting rules and regulations on the job and trains others in them.
   

• Operations Planning (Intermediate): Demonstrates ability to forecast complex resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for a single functional area. Merges diverse points of view into a coalition with shared goals and objectives. Plans for and anticipates events outside of immediate responsibility. Identifies relevant stakeholders and gains their commitment. Anticipates problems and obstacles before they arise. Able to absorb changes to major assignments while maintaining a high level of performance. Competently handles multiple assignments and projects simultaneously. Sets priorities with a proper sense of urgency and importance. Develops creative ideas and takes innovative action to achieve planned goals and objectives.
   

• People Management (Intermediate): Successfully resolves conflicts and disciplinary problems. Provides counseling and career development planning to subordinates. Constructively gives timely positive and negative f