Enterprise Analyst, Desktop Management Focus, Progression

Title: Enterprise Analyst, Desktop Management Focus, Progression 
Company: Tampa Electric Company
Location: Bearss Operations Center 
State and City: Florida  -  LUTZ
Shift: 8 Hr. X 5 Days

Hiring Manager:  Glenn M Reed

Recruiter: Mark E Koener 

 

 

POSITION TITLE:    Enterprise Analyst Progression (I, II, III)
REPORTS TO:    Enterprise Desktop Services Team Lead
COMPANY:    TECO Services Inc.
DEPARTMENT:    Business Computing Services

 

POSITION CONCEPT
Recommend, implement and support the corporate-wide desktop infrastructure and related systems. This position delivers information technology solutions in support of business processes and creates change in support of strategic technology goals while ensuring uninterrupted service of existing systems through problem resolution and central management in a client/server environment. This position serves TECO Energy and all its subsidiaries. 

This position can be hired at any level in the job family of progression based on Education and Experience.

Enterprise Analyst I

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Maintain and administer existing Enterprise Desktop Technology Domain (EDTD) hardware & software throughout TECO Energy .  (35% of duties)
2.    Participate in projects to implement EDTD technologies throughout TECO Energy. (30% of duties)
3.    Provide subject matter technical assistance, knowledge transfer and mentoring to other IT Staff and other technology users for the EDTD throughout TECO Energy. (15% of duties)
4.    Evaluate, recommend new or improved methods, tools or systems for the EDTD and integrate future technology solutions into the EDTD throughout TECO Energy. (10% of duties)
5.    Actively steer business unit process analysis and technology decisions by providing consultation on enterprise desktop applications, technology and implementation approaches.  (10% of duties).

SUPERVISION:
Required:    N/A

QUALIFICATIONS:

Education:      
Required:    High School Diploma or Equivalent.
Preferred:    Bachelor’s degree in a computer-related field is required.  

Licenses/Certifications:    
Preferred:    Enterprise Technology certification desirable (MCITP, MOS, etc).

 

Related Experience:
Required:    Six (6) years of demonstrated technical experience in supporting or administering a relevant                 technology (e.g. Microsoft Windows, MSOffice, Active Directory) in a medium size corporate                 environment is required.  
        A college degree may be considered in lieu of 4 years comparable related experience.  

        Microsoft(MCITP or higher) or advanced technical education may be considered in lieu of education or             experience requirements.

Knowledge/Skills/Abilities (KSA)
Required:    Working knowledge and ability to support and administer two or more of the following Advanced            Enterprise Technology Components:

•    Network Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)
•    Microsoft Desktop technology products (e.g. Windows 7 and higher, MSOffice, MSProject)
•    System Center Configuration Manager or other Windows imaging and software deployment technologies
•    System Center Endpoint Protection or other enterprise antivirus technoloiges
•    Software package development and associated tools (e.g. AdminStudio, Orca)
•    Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)
•    JAMF Casper Suite, or other Apple imaging and software deployment technologies
•    Mobile computing (e.g. Mobile devices, Microsoft Direct Access, NetMotion Mobility VPN)
•    CA Service Desk and other Service Manager infrastructure components

 

PRIMARY DUTIES AND RESPONSIBILITIES 
All duties of Enterprise Analyst I (40%)
Product Administrator for one or more Advanced Enterprise Technology components (40%)
Other Enterprise Desktop duties including: (20%)
•    Act as lead BCS resource on projects that utilize or affect enterprise systems resources and/or,
•    Mentor and provide guidance for staff on area of expertise including developing training, demonstrations, standards, procedures, and documentation for IT staff and user area personnel and/or,
•    Contribute to integrated system planning and proposed budget activities (e.g.: contribute to annual and 5 year work plans, help with preparing cost/benefit analysis, PSA’s, etc)

Key External:    Interacts with outside consulting firms, software and hardware vendors, and technical personnel in             other organizations. 

QUALIFICATIONS:

Education:      
Required: