Director, Technical Product Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description 

Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As, Director, Technical Product Management at ServiceNow you will be at the forefront of leading a team responsible for building the next generation of products & capabilities that will transform our customer & employee experiences. 

Does your resume show years of driving a product mindset across geographically diverse product teams to build consumer grade experiences that increase NPS or deliver value against strategic KPIs?  

Can you drive technical collaboration and alignment across engineering and product teams regarding some (or all) of these capabilities to drive enterprise scalability for customer experience? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. 

Is your experience area not listed? Apply anyway and tell us why your skills & experience will help ServiceNow scale customer experience for future success. 

While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to mentor and grow technical product managers to help them successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset with complex product delivery models. 

Careful consideration will be given to applicants who are ServiceNow certified or have a background with our Customer and Industry Workflows products – or similar products from other SaaS vendors. 

What you get to do in this role: 

Be an innovation, strategy, and data driven product leader with a commitment to empathy and personalization driven customer experiences that inspire ServiceNow’s customers and internal teams. 

· Manage technical digital product teams responsible for the delivery of digital experiences that can be leveraged throughout ServiceNow CX/EX & identify any microservices dependencies required for scalable implementation 

· Drive the solution design of foundational UX components that can be leveraged across the CX & EX digital ecosystem to drive consistency for a seamless user experience 

· Partner with foundational product leaders and teams to define aligned priorities and roadmaps for complex scalable digital solutions 

· Ensure that your product teams are brilliant at the basics of technical product management – working with data analytics, user research, and product design to produce detailed technical solution designs and inputting all relevant product delivery information in our systems for engineering to execute against. 

· Own all product planning and roadmap definitions for your digital portfolio. 

· Proactively work with internal and external customers and leaders to acquire a deep understanding of their requirements & business needs (e.g., other PMs, architecture, operations, business development, sales, marketing & customer success teams) 

· Determine technical feasibility, dependencies, and constraints