Senior Lead Certified Medical Assistant #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Certified Medical Assistant Senior Lead is an experienced Medical Assistant with strong collaboration, leadership, and organizational skills. In this role, the incumbent will lead a collaborative team of CMA’s by providing training, coaching, and performance feedback. This person will also help facilitate smooth clinical operations by managing staffing schedules, overseeing inventory management, and creating and implementing changes to staff workflows. This role will work closely with providers across multiple specialties and other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture in alignment with our values of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians with examinations, procedures, and department-specific therapies that does not require medical judgement or decision making.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Managing a smooth clinic flow by monitoring and anticipating physician schedules and using clinical space effectively.
  • Identifying patients using at least two identifiers.
  • Notifying physicians and nurses of emergencies and performing first aid.
  • May remove sutures or staples under the supervision of a physician or other appropriately licensed person, provided that the patient is evaluated, at a minimum, immediately before the procedure by an appropriately licensed professional.
  • Open sterile packages, under the continuous and direct supervision of an appropriately licensed and credentialed individual.
  • Under the supervision of a licensed clinician only: Assist in the sterilization and autoclaving process by following established protocols or operating sterilization equipment; however, the actual sterilization of instruments, especially for pre-procedure preparation, is typically outside the CMA’s scope of practice unless directly supervised by a licensed provider.
  • Ensuring that the overall condition of the treatment room is clean and safe. Escalating any issues as appropriate. Ensuring inventory and adequate supply of personal protective equipment and other hygiene products in the patient treatment area. Notifying management when supplies are low and need re-stocking.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Other duties as assigned.

People Duties

• Daily Supervision of CMA staff. Assist with recruiting and human resource management activities.
• Perform and coordinate new CMA training and orientation. Complete department orientation and competency checklists. Outline and submit uniform offers for clinical team to manager as applicable.
• Offer continuing guidance and assistance to CMAs on work activities, procedures, competency development, and performance-related issues as appropriate. Ensure that leadership is kept aware of performance of each employee on an ongoing basis. Address any performance-related issues promptly.
• Assist in conducting and evaluating CMA staff performance and competencies, approaching the performance review process constructively and conducting it in accordance with Serv. Corp. Human Resource