Door Person-Harrah's Tower, Hotel Guest Services (Caesars New Orleans)

The Door Person will be the first and last point of contact for guests, setting the tone for a memorable stay. The role’s responsibilities include warmly greeting arrivals, assisting with door management, and providing information about property amenities and services. The Door Person will ensure a smooth and welcoming entry experience, offer personalized assistance, and maintain the highest standards of hospitality and professionalism. This role is essential in creating a refined and inviting atmosphere that enhances the overall guest experience.

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. 
• Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. 
• Anticipates needs and provides fast, flawless service. 
• Greet and escort guests to the hotel front desk in the absence of a Bell Person. 
• Open doors and assist guests/visitors entering and leaving property. 
• Inform guests/visitors of property amenities, services, and hours of operation, and local areas of interest and activities. 
• Identify and explain hotel features to guests/residents (e.g., valet process and parking rules.)
• Assist guests in and out of vehicles, including assisting them with loading/unloading luggage. 
• Assist guests in locating and/or transporting packages.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the manager. 
• Lay out safety signage in public areas and Porte cochere during extreme weather as well as laying out mats inside the Cathedral and providing umbrellas on the front drive.
• Maintain awareness of undesirable persons on property premises. 
• Inform 3rd party vendors and delivery drivers that they are to enter through security. 
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. 
• Speak to team member and guests using clear and professional language. 
• Develop and maintain positive working relationships with others. 
• Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. 
• Provides a warm farewell and thanks guests for visiting.
• Perform other reasonable job duties as requested by Management.
• Maintains a clean work area, this includes, but not limited to, seating areas, front doors etc.

• Previous experience in a Door Person or Bell Desk position is preferred. 
• A minimum of one year guest service experience in a position where the primary job duty is direct customer contact, with the ability to provide courteous, friendly, and efficient service to guests every time. 
• Ability to lift heavy baggage up to 100 pounds. 
• Must possess excellent oral and written communication skills. 
• Must possess excellent interpersonal and problem-solving skills. 
• Must be able to get along well with co-workers and work as a team. 
• Must be able to work any day of the week and any shift. 
• Must present a well-groomed appearance.
• Ability to read, write and speak in English

Additional Requirements:

• Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 105 degrees and as cold as 10 degrees.  
• Must be able to run on all types of surfaces, as well as, up and down stairs.  
• Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion. 
• Must be able to respond to visual and aural cues.  
• Able to work independently. 
• Able to stoop, bend, kneel, crouch and lift objects that weigh up to 100 pounds. 
• Able to push and/or pull heavy rolling loads more than 300 pounds. 
• Able to read, write, speak, and understand English. 

 

GAMING PERMIT: N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansio