Jobs and Careers

Property Management Assistant

UKRemotefull_timeVerifiedPosted 15 Oct 2025

About the role

This is a remote position.

Schedule: Thursday to Monday, 9:00 AM – 6:00 PM, 1 hr unpaid break | Florida (Eastern Time) Paid hours per week : 40 Hours Client Overview: Become an integral part of a successful vacation rental management company that creates unforgettable experiences for travelers while maximizing property owner returns. This innovative hospitality business operates across multiple premier booking platforms and prides itself on exceptional guest service, seamless property operations, and cutting-edge remote work integration. You’ll join a team that values communication, problem-solving, and delivering five-star experiences in the rapidly growing short-term rental industry. Job Overview: Step into the exciting world of hospitality as the primary point of contact for guests and the operational hub for property management activities. This dynamic full-time remote role puts you at the center of guest relations, where you’ll ensure smooth arrivals, resolve challenges with creativity and professionalism, and coordinate with local teams to maintain pristine property standards. You’ll be the voice of the company, handling real-time communications through professional phone systems while managing the complete guest journey from booking to checkout. Responsibilities:

Serve as primary guest liaison, handling all correspondence and communication across multiple platforms
Resolve guest issues promptly and professionally to ensure exceptional experiences
Coordinate maintenance requests and property repairs with local service teams
Manage cleaning schedules and property preparation between guest stays
Handle incoming calls through the professional Vonage phone system with a dedicated extension
Oversee guest arrivals, departures, and check-in processes for seamless transitions
Support comprehensive property management operations across Airbnb, VRBO, and other platforms
Provide weekend coverage during peak guest activity periods

Requirements

Experience in property management, hospitality, or customer service industries
Exceptional communication skills with ability to handle challenging situations professionally
Proven multitasking abilities with strong prioritization and organizational skills
Familiarity with Airbnb, VRBO, or similar vacation rental platforms preferred
Comfort with phone systems, apps, and technology integration
Flexibility to work weekends and non-traditional hours as needed for guest coverage
Strong problem-solving skills with guest-focused mindset
Commitment to long-term employment in a growing hospitality business