IT Support Center Intern

This is a paid internship that is part of Heaven Hill's Summer Internship Program (May-August). The role is an office / hybrid position, with the ideal candidate located in the Greater Louisville area.

What the Role Is

We are looking for an IT Support Center Intern to join our Information Technology team. As an Intern, you will assist with the IT ticketing system, supporting first-level user/equipment, assisting with inventory management and supporting various IT projects.

As part of the Heaven Hill Summer Internship Program, you will directly support the organizations strategic goals through project work and business-critical assignments. We’re committed to providing valuable experience and professional development opportunities for students in our summer internship program. The summer experience consists of networking, intern development sessions & workshops, tours of Heaven Hill facilities, social events and more!

How You Will Spend Your Time?

• Working through the IT ticketing system, conducting first-level user/equipment diagnostics using knowledge/training, helpdesk resources, and other IT resource tools to resolve or escalate end user and system issues
• Install, test and configure new workstations, printers, related peripheral equipment and software
• Maintain Company IT inventory and compare accuracy against Intune assets.
• Identify and suggest possible improvements to existing procedures and infrastructure
• Perform Onboarding and Offboarding tasks
• Azure Inventory project support
• Ticketing system refresh project support
• Assist with Tier 1 tickets, providing support and resolving tickets
• Learn reporting metrics to make suggestions on where the IT Support team could make improvements
• Assist in setting up computer hardware for new employees
• Participate in other work as opportunities arise

Who You Are...

• Currently a sophomore / junior / senior pursuing an Information Technology Management, Information Systems, Computer Science, MIS or related degree
  
• Technical knowledge of ticketing systems, Microsoft Office, Intune, Azure and Active Directory
• Strong verbal and written communication skills, including previous customer service support
• Organized, detail-oriented and dependable

Physical Requirements
While performing duties of job, employee is occasionally required to stand; walk; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Employee must occasionally lift and/or move up to 10 pounds.

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.