Customer Service Order Entry Associate

Company Description

Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining.

Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best!

We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community.

We are seeking a full-time Customer Solutions Order Entry Associate to join our Commercial Food Sales team at our office in Winchester, Virginia.

Working hours for this position are Monday-Friday, 8:30am-5pm.
 

Job Description

In this position, you will:

• Ensure that all customers are setup properly in the NetSuite system.
• Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
• Audit contract documentation and orders to confirm the timely and accurate completion of order requests
• Communicate effectively with customers, sales personnel, and internal staff

Qualifications

• Must have high school diploma or equivalent
• Must be proficient in Microsoft Excel, Word, and Outlook
• Must have intermediate computer skills with the ability to work proficiently with database applications
• Must have excellent verbal and written communication skills
• Must possess analytical skills
• Must be able to handle multiple projects concurrently
   

Additional Information

Fortessa Tableware Solutions, LLC offers excellent competitive compensation and a robust benefits package that includes:

• Medical, dental, and vision 
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Annual wellness stipend
• Employee purchase discount

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!