Business Operations Associate

 

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Charlie Health is looking to add a highly motivated, operationally savvy, and data-driven Business Operations Associate to its growing Operations team. The Business Operations Associate will use data analysis, problem-solving, project management, and a strategic mindset to assist in the ideation and execution of some of the company’s most important initiatives. The Business Operations Associate will have a key “seat at the table” with department heads as processes are established and refined. If you’re analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Lead cross-functional projects driving the most important goals of the business, coordinating internal team members and resources
• Perform analysis on talent and growth performance, generating insights that inform changes to business tactics, strategy, and process
• Build and maintain dashboards, define and monitor KPIs, and lead weekly and monthly data reporting processes
• Develop new policies and procedures to increase team efficiency and quality
• Procure, set up, and roll out new technologies that drive better team efficiency
• Support resource allocation decisions to ensure Charlie Health continues to meet its objectives
• Assist in quarterly and annual strategic planning processes and KPI goal-setting

Requirements

• Bachelor's degree in Business, Analytics, Finance, or similar analytical subject area
• 3-4+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
• Highly proficient in Microsoft Excel
• Experience with SQL, Tableau, or cloud-based data warehouses preferred
• Demonstrated ability to communicate across teams and levels within an organization
• Exceptional organization, project management, and attention to detail
• Ability to thrive in a fast-paced, high-growth startup environment
• Experience building out new policies and procedures to accelerate operational workflows
• Work authorized in the United States and native or bilingual English proficiency
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $106,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $116,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may inc