Valet (Part-time) - The Highland Dallas

About Us

The Highland Dallas is upscale yet thoroughly unstuffy ambiance and service. Sophisticated luxury merged with a casual, live-in-the-moment spirit; all created to delight passionate travelers seeking a unique adventure with every stay. Think of us as "high end without a trace of highbrow." We are seeking associates who are passionate about exceeding guest expectations, playing as a team, and the art of hospitality. We offer our associates competitive benefits including hotel discounts for Hilton and HEI Hotels, on site complimentary parking, one complimentary meal per shift, discounted public transportation options, discounted dining at Knife Restaurant, and medical/dental/vision/401K. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure process. This position is critical to providing the guest with a positive initial and final impression.

Responsibilities

• Customer Acknowledgement: Friendly; warm; sincere greeting of all arriving and departing guests. Open vehicle and hotel doors.
• Guest Name Usage: Determine and utilize name during guest interaction.
• Valet parking: Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage, arrival/departure dates; valet/self parking option; vehicle location; other property specific needs.
• Post Position: Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
• Luggage: Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery/storage of luggage, packages, etc. Place packages/ luggage onto baggage carts or in secure area for delivery to guest or to guest room. Ability to grasp, lift and/or carry or otherwise move items with weights up to 75 lbs. from vehicles.
• Rooming Process: Perform check-in and check-out calls, including luggage handling and the escorting of guests to/from their rooms. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Taxis/Transportation: Hail taxis as needed; assist guest in acquisition of transportation needs.
• Guest Van Transportation: Perform pick ups and drop-offs at the airport, etc. (if property provides service) for the guests in a timely and friendly manner. Perform all vehicle inspections/safety checks in accordance with hotel guidelines.
• Cleanliness: Maintain the cleanliness of Guest service Areas including: lobby entrance; valet parking area; parking garage structure; and luggage storage areas. Maintain cleanliness of entrance doors & windows.
• Organization: Maintain an organized and clean appearance in all work areas.
• Deliveries: Deliver messages; valet/laundry; ironing boards; etc. to guest rooms.
• Daily Event Board: Post the daily events in appropriate lobby location(s).
• Knowledge of Area/Hotel events: Ability to respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
• Groups/VIP Guests: Ability to understand group resumes; aware of in-house V.I.P.'s and repeat guests. Greet them by name. Thank for patronage.
• Communication: Maintain an open communication line through all shifts by proper use of inter shift log.
• Emergency Procedures: Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the event of an emergency.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Must maintain a professional appearance and manner at all times.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, provide directions to nearby local attractions, area events and activities.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to drive vans, trucks and automob