Customer Service Representative, Returns and Credits (Data Entry)

Company Description

Taylor and Francis is an Informa Business.

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Job Description

We are looking to a hire an experienced, task oriented, customer focused, reliable Customer Service Representatives with strong communication and systems skills. You will have knowledge of Microsoft programs including Excel, Windows, Word and be computer literate. 

This position will include a substantial data entry element so the ideal candidate will be task and detail oriented while possessing data entry experience and basic-intermediate MS Excel skills.

What you'll be doing: 

• Answering customer emails 
• Processing returns based on different customers 
• Providing price and availability on returns 
• Creating, updating cases status on salesforce 
• Following up on written inquiries in a professional manner 
• Preparing refunds or credit requests 
• Researching problems and making necessary adjustments 
• Processing 35 - 55 returns per day 
• Being able to read AR screens to determine values needed for tasks 
• Researching and resolving all returns related problems 
• Researching title availability 
• Setting up new accounts and modifying pre-existing accounts 
• Processing daily reports 
• Transferring, processing, and entering returns 
• Processing credit card refunds when needed 
• Research returns to for invoices, price, discount, and quantity 

Qualifications

What we are looking for:

• 3-5 years combined customer service and/or data entry experience
• Polite and professional mannerisms 
• Strong written and verbal communication skills 
• Intermediate excel skills level 
• Ability to focus and multitask 
• Attention to detail is a must 
• Analytical expertise preferred 
• Prior data entry experience 

Additional Information

What we're offering in return:

• Starting hourly rate from $18.13 - $22.25 (~$33,000 - $40,500 annually)
• An excellent work/life balance with a fantastic, flexible working culture
• Paid sick time
• 15 days annual leave per year plus an extra day off for your birthday
• Paid leave for significant life events (e.g. moving, marriage, etc.)
• 3 additional discretionary days for Christmas each year
• Up to 4 weeks of paid parental leave
• Medical, vision, and dental benefits
• 4 volunteer days per year
• 401(k) + employer match
• Seasonal social and charitable events

• Work/life balance: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

• Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

What you should know:

• You must have the right to work in the United States
• Location - This is a hybrid position that will report to the office 1x weekly. Candidates must reside within a commutable distance to our office in Boca Raton, FL. 
• Closing date for applications: 10/06/2023

• Interview process: Once you have submitted your application, we may get in touch with you for an initial screening conversation or as