Community Operations Specialist

• Administrative & Business Office Support
• Assist with accounts payable, receivable, petty cash, and resident billing using Yardi and related systems,
• Maintain accurate and confidential associate and resident files.
• Support the resident move-in/move-out process, admissions paperwork, and billing.
• Provide back-up coverage for front desk or concierge as needed.

Human Resources & Onboarding

• Support recruitment and onboarding efforts by coordinating interviews, verifying credentials, and welcoming new hires.
• Facilitate new hire orientation and assist with benefit enrollment and associate training logistics.
• Maintain accurate records in UKG, Relias, and other HR systems to ensure compliance with license, certification, and training requirements.
• Track attendance, callouts, tardiness and communicate trends to the ED or RCD.
• Contribute to associate engagement efforts by supporting recognition, communication, and training initiatives.

Scheduling and Labor Management

• Create and manage care staff and nursing schedules to ensure adequate coverage.
• Collaborate with the RCD to manage schedules, overtime, and shift assignments.
• Maintain accurate daily assignment and task lists (CRMA, RCA, etc.).

Training and Compliance Coordination

• Assist with planning staff in-services and required trainings. Coordinate with RCD and outside agencies when additional training or certifications are necessary.
• Maintain training records; update logs and verify completion.
• Support committees and safety initiatives as assigned.

Wellness and Resident Support

• Partner with the RCD and Sales Director to coordinate medical documentation for resident assessments and move-ins.
• Support non-clinical resident wellness needs, including supply management, continence program tracking, and appointment coordination.
• Assist with family communication, care plan meetings, and follow-up on non-clinical resident concerns.
• Maintain accuracy of resident records and ensure compliance with resident rights and privacy standards.

State-Specific Responsibilities (ME & NH)

• Assist with flu shot authorizations and permissions, updated medication lists, and first-of-month vitals/weights.
• Support documentation accuracy (ADL/MAR, task sheets, shower and dietary lists, refrigerator checks, etc.).
• Participate in committees (e.g., Weight Variance Committee) and provide documentation support as needed.

• Associates degree in related field.
• Minimum of one year in accounting, human resources, with related administrative experience.
• Strong interpersonal and communication skills; ability to interact professionally with residents, families, and associates.
• Highly Proficient in Microsoft Office Suite; experience with Yardi, UKG, or Relias preferred.

• Requires the ability to communicate in English both orally and in writing.
• Ability to communicate effectively with residents, families, staff, community officials and the public.
• Must have compassion for and desire to work with the elderly.
• Must meet all State health requirements.
• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Must pass criminal background check.

• Competitive Salary: Compensation ref