Patient Service Associate Supervisor

Overview

 

 

 

Responsibilities

The Patient Service Associate Supervisor is responsible for the oversight of daily operations of the front office team for all sites. The PSA Supervisor is responsible for coordinating the daily activities of the team, monitoring the work flow, delegating as well as making work assignments, assuring appropriate training is maintained, assisting team members in problem resolution, providing reports of individual and team performance to the Practice Manager, and serving in the absence of the Practice Manager.

• Coordinates the daily activities of the front office team, including delegating work assignments.

• Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented.

• Responsible for monitoring, maintaining and tracking daily statistics.

• Oversees reconciliation of daily deposit logs and preparation for bank deposits.

• Provides new hire training as well as ongoing training to assigned staff.

• Assists the team in problem resolution. Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate.

• Leads the team by creating a positive work environment through individual and team recognition.

• Performs verbal counseling, recommending corrective action to the Practice Manager.

• Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff.

• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.

• Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed.
• Prepares and submits reports as required.
• Assists Medical Director with special projects and tasks as needed.
• Assumes staff duties for absences and temporary staff shortages
• Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billing.
• Maintains strict confidentiality in accordance with HIPAA regulations and Company policy.
• Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
• Responsible for following all facility, organization and department precautions and procedures in the performance of all job duties to ensure a safe work environment for self and others.
• Completes compliance requirements as needed.
• Performs other duties as assigned or requested.

 

Qualifications

Education Level: High school diploma or equivalent required.

Experience Years: Three (3) years recent experience in a related position in a medical office. Supervisory experience is preferred.

Experience Industry: Healthcare.       

 

Benefits and Compensation

Benefits for Full Time employees and qualified dependents:

• Medical, Dental, Vision Insurance
• Progyny Fertility Benefits
• Teladoc Health and Second Opinion Services
• 401(K) Thrift Program & Sharing Plan**
• Employee Stock Purchase Plan (ESPP) – 15% discount*
• Basic Employee; Spouse; Child Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Employee Optional Life and AD&D
• Short & Long Term Disability
• Pre-Tax Health Savings Accounts (HSA)
• Employee and Dependent Flexible Spending Account (FSA)
• Family Medical Leave Act (FMLA)
• Parental Leave Benefit
• Sick Pay Bank
• Employee Assistance Program (EAP)
• Group Aflac Policies
• Identity Theft Protection
• Employee Charitable Fund
• Care.com
• Continuing Education Assistance
• Various Discount Programs

  *Part Time Regular employee classifications also receive this benefit **Available to part-time regular and part-time casual employees aged 21 and over

About Us

 

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. 

 

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