Business Applications Analyst - Mid Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Business Applications Analyst - Mid Level, you will work in a highly dynamic environment with a dedicated Governance team and contribute towards sustaining a compliant risk posture for the IT Business Services organization. They will work with risk and compliance/GRC tools, determine logical course of action given organizational goals and requirements, administer standard processes and alignment to IT frameworks and administration, deal with challenging priorities and develop clear steps to solution risk and compliance anomalies.

Provides proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Works independently to create, implement and maintain application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Evaluates business needs and reviews system requirements for accuracy; translates data between business users and technical developers.

• Collaborates with internal collaborators to understand business needs and opportunities specifically related to application/IT platform solutions.

• Provides intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.

• Participates in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.

• Reviews new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams.

• Performs and may coordinate business and application/IT platform support; analyzes discrepancies and system failures.

• Facilitates and performs resolution activities to minimize business impact and avoid future exposure; informs team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.

• Maintains proficient understanding of business processes, supporting applications/IT platform, and strategic direction.

• Collaborates and exchanges information with team members, collaborators, and information services to ensure dependencies, risks, and opportunities are identified.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

• Demonstrated understanding of application/IT platform administration and the software development process, to include testing execution.

• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls, and testing of those controls.

• Proficient knowledge of Microsoft Office tools.

• Successful completion of an analyst assessment may be required.

What sets you apart:

• Experience with IT frameworks, risk metrics, steering groups and committees, audit-readiness, written policies and standards, and risk mitigation strategies.

• ITIL or COBIT training and/or certification.

• Background in SDLC and IT Change Ma