Personal Shopper Lead - Sam's - New Club Opening Lathrop, CA!

As a Personal Shopper Lead, you play a key role in shaping how members experience Sam’s Club from day one. You’ll help lead a team that keeps the club running smoothly - making sure merchandise is available, Club Pickup orders are accurate, and members receive fast, friendly service every time they shop.

This role is about setting expectations, supporting associates, and creating consistency in a fast-paced environment. When your area runs well and your team feels supported, members notice - and they keep coming back. Your leadership helps build trust, drive results, and strengthen the club’s success in the community.

Lead & Support the Team

• Train, coach, and support associates to deliver strong performance and great member service

• Reinforce expectations, provide feedback, and recognize accomplishments

• Support hiring, scheduling, and day-to-day development of associates

Run Day-to-Day Operations

• Keep merchandise stocked, organized, and ready for members

• Ensure Club Pickup (online order pickup) is accurate, on time, and easy for members to collect

• Jump in to problem-solve and keep operations moving in a fast-paced environment

Deliver for Members

• Create a welcoming, helpful experience for every member

• Resolve concerns quickly and confidently

• Assist members with purchases, questions, and self-service tools

Improve the Business

• Use basic performance metrics to identify opportunities and improve results

• Help streamline processes to make work easier for the team

• Partner with club leadership to keep operations running efficiently

Keep It Safe & Compliant

• Maintain a clean, safe environment for associates and members

• Follow company policies, procedures, and safety standards

What You’ll Bring

• Experience leading others or stepping into a leadership role

• Ability to stay organized and focused in a fast-paced environment

• A team-first mindset with strong accountability and ownership

• Willingness to learn, adapt, and grow with the business

Why You’ll Want This Role

• Be part of launching a brand-new Sam’s Club and building the team from the ground up

• Opportunities for career growth with a stable, well-known company

• Hands-on leadership experience with visible impact

• A role where your work is valued and makes a real difference

Our Values in Action

Respect the Individual

• Embrace differences and foster a culture where associates feel seen, supported, and connected

• Build strong, trusting relationships through clear, positive, and motivating communication

• Develop, mentor, and recognize others to strengthen the team

Act with Integrity

• Model the highest standards of ethics, accountability, and transparency

• Live the Walmart values and support our goal of becoming a regenerative company

• Lead with humility, fairness, and self-awareness

Serve Our Members

• Put members first while delivering strong business results

• Make informed decisions that balance short- and long-term priorities

Strive for Excellence

• Demonstrate curiosity, resilience, and a desire to learn

• Drive continuous improvement and embrace new technologies and skills

• Support your team through change with courage and confidence

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty,