General Manager - Multi-Tenant Employee Wellness Center

Job Summary:

As the General Manager of the Multi-Tenant Employee Wellness Center, you will serve as the primary liaison between Exos, the landlord, and tenant organizations, ensuring alignment in delivering a world-class wellness experience. You will lead a team, foster tenant engagement, and craft community-driven experiences that inspire participation and drive meaningful connections. Blending strategic thinking, operational excellence, and creativity, you will design and execute initiatives that make the wellness center an integral part of employees' lives.

Key Responsibilities:

Leadership & Operational Excellence

• Oversee day-to-day operations, ensuring the wellness center is clean, safe, and efficiently managed.

• Lead, mentor, and inspire a diverse team to deliver exceptional member experiences.

• Manage budgets and track financial performance to meet operational and revenue goals.

• Partner with the landlord to align wellness center operations with building-wide objectives and tenant satisfaction.

Tenant Engagement & Community Building

• Act as the key liaison between Exos, the landlord, and tenant organizations, building strong, collaborative relationships.

• Design and implement community-building initiatives that resonate across diverse employee groups.

• Develop strategies to increase awareness, membership, and participation among all tenants.

• Utilize systems thinking to create scalable experiences and establish measurable KPIs for tenant engagement and program success.

Event Planning & Program Delivery

• Plan and execute events that unite community leaders and members, fostering impactful interactions.

• Support field operations teams in delivering exceptional programs by applying critical thinking and subject matter expertise.

• Develop programs tailored to tenant needs, ensuring alignment with Exos’ values and principles.

Communication & Marketing

• Partner with tenant organizations to promote wellness center offerings through newsletters, social media, and onsite events.

• Tailor communications to effectively engage diverse audiences, simplifying complex strategies into actionable narratives.

• Craft compelling messages that resonate emotionally and create a sense of community and belonging.

Qualifications:

• Bachelor’s degree in Business, Health & Wellness, Sports Management, or a related field. 

• 3+ years of experience in project, program, or operations management, with a proven ability to lead cross-functional teams.

• Strong leadership background with a track record of managing both physical and digital communities.

• Experience as a liaison in corporate, agency, or consulting environments, with expertise in aligning stakeholders.

• Proficiency in analyzing data to guide programmatic decisions and measure success.

• Exceptional communication skills with the ability to engage global, diverse audiences.

• Familiarity with design thinking methodologies and a systems-thinking approach.

Core Competencies:

• Strategic Leadership: Ability to align operational goals with tenant needs and organizational objectives.

• Community Building: Expertise in designing experiences that foster meaningful connections and drive engagement.

• Collaboration: Proven ability to work seamlessly across business, design, and human performance teams.

• Adaptability: Agility in managing diverse stakeholder needs in a dynamic environment.

• Communication: Exceptional skill in delivering clear, compelling messages tailored to various audiences.

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you re