Team Supervisor , Project Management - Central Labs Services - Clinical Research

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. 

Central Laboratory Services (CLS) is part of a global contract research organization within Labcorp. We offer the world’s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines. 

LabCorp is seeking a Team Supervisor, Project Management to join our global CLS team. In this position, you will be responsible for the coordination and management of a regional or global team with a single or multi- functional area to ensure the successful implementation of the strategy, structures, processes, and metrics of the team all while ensuring customer satisfaction.  The Supervisor is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success.

This is a remote opportunity and can be located anywhere in the US.

Responsibilities:

• Supervise the day-to-day operations of the assigned customer or functional team members:

  • Ensure appropriate resource allocation to successfully implement and execute project plans.

  • Manage workload balance within assigned teams and participate in resource management across global teams.

  • Ensure consistent implementation, use, and review of SOPs.

  • Coordinate and monitor progress to ensure the achievement of team goals.

  • Implement, monitor, and report performance metrics and take corrective action when appropriate.

  • Effective and timely adherence to management communications, meetings and procedures.

  • Participate in departmental strategy execution.

• Grow and develop your team including:

  • Ensure the development of a competent workforce to meet growth plans within budget.

  • Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.

  • Complete thorough, timely, and well-documented performance evaluations.

  • Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.

• Instill and manage a culture of continuous improvement, quality, and productivity:

  • Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.

  • Ensure issues are documented and leveraged to prevent repeated occurrence.

  • Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.

  • Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.

• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:

  • Ensure best practices are applied within the team regarding budget and risk management.

  • Ensure systems are updated to accurately reflect workload, timelines, etc.

  • Lead client relationship activities; adapt depending on specific client needs.

  • Ensure management of team and/or customer milestones and proactive communication with customers.

  • Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.

  • Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.

• Effectively collaborate with others and work across boundaries as necessary:

  • Assist leadership in managing and supervising the day-to-day operations of the team.

  • Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.

  • Work across CLS functions and Business Units to remove barriers and optimize