Customer Integration Specialist

Job Summary:

Tenaska Marketing Ventures (TMV) is seeking a driven and detail-oriented Customer Integration Specialist to join our team and play a key role in advancing our customer experience initiatives. The Customer Integration Specialist serves as a strategic partner in delivering innovative, data-driven solutions that enhance customer experience and support business growth. Acting as a key liaison between commercial, operational, and technical teams, this role ensures customer needs are met through tailored service delivery, seamless onboarding processes, and proactive issue resolution. Success in this position requires strong communication skills, a collaborative mindset, and a commitment to supporting and advancing the organization’s strategic goals for exceptional customer service. With a deep understanding of contract structures, system capabilities, and customer engagement strategies, the specialist plays a pivotal role in identifying opportunities, implementing solutions, and fostering long-term customer relationships through cross-functional alignment and continuous improvement.

Location: This position is onsite in Omaha, NE.

 Essential Job Functions:         

• Demonstrated ability to interpret and apply all contract types across the organization to ensure solutions align with customers’ contractual obligations and business objectives.
• Supports the customer onboarding efforts to coordinate, transition, and process new deals including more complex asset management agreements and sharing deals.
• Analyzes customer data to identify trends, patterns, and actionable insights, utilizing data analytics tools and techniques to extract valuable information from large datasets to enhance customer solutions.
• Identifies opportunities to enhance the customer experience and develops strategies to address them, including optimizing service processes, streamlining customer touchpoints, and implementing new technologies.
• Builds strong relationships with commercial team as part of the sales enablement process, establishing themselves as a trusted point of contact.
• Possesses a multi-faceted understanding of the company’s Gas Management System (GMS) spanning across front, mid, and back-office modules, to effectively facilitate service and address customer inquiries and communications.
• Collaborates with internal teams to identify key customer deliverables and develop custom solutions, including the Customer Connect Portal, reporting, and data maintenance for timely information delivery to TMV’s customers.
• Assists with onboarding and maintenance tasks related to the Customer Connect Portal, ensuring smooth integration and user experience.
• Provides prompt resolutions to customer issues with a strong sense of urgency, effectively reprioritizing tasks as necessary to maintain service quality.
• Skilled in building and implementing formula-driven spreadsheets to enhance operational efficiency and data management.

Basic Requirements:

• Bachelor’s degree in business field or equivalent
• Demonstrated ability to breakdown deals and articulate up/downstream process impacts
• Established knowledge of the natural gas industry
• Collaborative, solution-driven attitude

• Strong written and verbal communication skills
• Fosters relationships and creates rapports with internal departments
• Demonstrated ability to deliver quality results and meet deadlines

Preferred Requirements:

• Minimum of 3 -5 years industry experience
• Solid analytical skills
• Proficient in Microsoft Office Suite including Excel, Word, Outlook, and PowerPoint, TMV’s Gas Management System (GMS)
• Travel as needed driven by customer requirements
• Customer Service oriented with a high level of professionalism and the ability to communicate at all levels
• High personal standards for performance and integrity

Employee Benefits:

At Tenaska we care about the wellbeing of our employees and their families. That’s why we offer our employees a comprehensive benefit package.

Benefits included below:

• Health, dental, vision, disability, and life insurance
• Excellent 401(k) plan
• Incentive-based, competitive salary packages
• Health/dependent care flex accounts
• Tuition assistance
• Long-term disability coverage
• Adoption benefits
• Employee assistance program
• Paid vacations and holidays
• Generous sick leave
• Charitable giving program
• Paid maternity/pate