Customer Service Representative

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

 

We are looking for:

The Customer Service Representative (CSR) is part of the Customer Services Team. The CSR manages and supports a specified portfolio of customers for which he/she possesses in depth understanding of their needs. The position manages customer order management in a responsive and thorough manner. Order management is a multifaceted activity and requires an understanding of internal processes which include credit, inventory management, production, transportation, etc. to execute orders and ensure on-time deliveries. The CSR guides customer requests through the organization to ensure fast and satisfactory turn-around and is the key interface for customers internally within the Commercial, Manufacturing, Quality, and broader Supply Chain function(s).

We count on you for:

• Manage the end-to-end order management process and controlling variances where they occur.
• Contribute to delivering against target OTIF collaborating with customers on order lead time (requested delivery date). 
• Drive order readiness through achievement of targets on invoice on time, invoice accuracy, and orders entered within two business days.
• Employs the SAP accounting system for required financial transactions.
• Coordinate and work closely with our Supply Chain, Sales, Manufacturing facilities, and customers.
• Participate and contribute to key customer service effectiveness and efficiency projects. 
• Assist customers on products, SDS, Certificates of Analysis, and shipping information.
• Proficient in Product line and Customer list.
• Work with customers and end-users to ensure that product is used, stored, maintained, and transported according to label direction.
• Collaborate with sales team to understand customer requirements, promote the sale of company products, and provide sales support. 
• Perform various other duties assigned by supervisor within the physical constraints of the job.

 
You can count on us for: 

• Long-lasting excellent customer relations, self-dependent working, and a variety of tasks in one of the world’s leading chemical companies.
• Excellent training & development possibilities. (Value for the candidate, growth and learning opportunities) 

    

 

You will bring:

• Minimum two years of Customer Service or Marketing exposure from either college or on the job training in a related industry.
• Demonstrated ability to share knowledge and mentoring among team members.
• Exceptional customer service skills including written and verbal communication skills and the ability to manage conflict and diffuse situations to a satisfactory end.
• The ability to build strong internal and external relationships.
• Exceptional analytical and problem solving capabilities.
• Good personal management skills such as strong prioritization skills, well organized, resourceful, and highly dependable. 

 

You will get:

• Competitive salary and benefits package
• The U.S. base salary range reasonably expected to be paid for this position is $68,000 to $75,000 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)

 

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About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to prom