Sr Manager, Design & Construction, Global Workplace Services

Sr Manager, Design & Construction, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Senior Manager in Design & Construction.

As Senior Manager, Design & Construction, you’ll be accountable for the oversight and delivery of corporate construction projects.  

The ideal candidate should:  

• Demonstrate effective written and oral communication skills including storytelling and presenting across teams and levels

• Understand and prioritize the customer experience and solve for customer needs appropriately 

• Guide, motivate and inspire others to think differently and deliver results through fact-based recommendations and building consensus 

• Quickly establish themselves as a subject matter expert and offer their skills to assist others

• Incorporate prior experience, data, the expertise of others, requirements and good judgment when making decisions

• Understand when to change processes in order to innovate and collaborate to ensure feasibility

• Drive results by proactively making adjustments to overcome obstacles, holding others accountable, setting milestone and ensuring efforts are aligned to business priorities

• Positively influence the department culture, customers, partners and team 

• Have a passion for real estate and/or security and how it influences culture and the environment

Key Responsibilities: 

Project Planning & Strategy

• Develop and execute project plans, timelines, and budgets for multiple construction and renovation projects including obtaining local government entitlements, permits, inspections etc. 

• Align project goals with GWS strategy and design standards

• Conduct feasibility studies and risk assessments to mitigate risks

Design Oversight and Management

• Lead the design phase by collaborating with Architects, Engineers and other consultants, and procuring vendors on design and construction teams for both new projects and renovations

• Ensure design consistency with Capital One branding and GWS workplace experience objectives

• Review design documents for quality, functionality, and compliance with building codes and regulations

• Integrate sustainable design and construction practices to help drive environmental goals, which includes exploring innovative technologies and materials to enhance efficiency, productivity and performance

• Oversee ad-hoc projects such as video conferencing, signage replacement, major furniture reconfigurations and infrastructure repairs, landscaping, “green” projects, etc.

Construction Management / Budget & Cost Control

• Oversee the construction phase, ensuring adherence to scope, schedule, and budget

• Monitor construction progress and partner to resolve issues effectively 

• Develop and manage project budgets with great discipline and accountability

• Ensure compliance with Capital One procurement policies and financial controls

 Stakeholder Coordination & Project Closeout

• Collaborate with internal stakeholders such as GWS Amenities team, Transactions, Facilities Operations, Tech, Regional Portfolio, etc.

• Communicate project status, metrics, milestones and risks to GWS Regional leadership in a timely manner

• Prepare c