New Connections Team Member, Cork

 

Position Description  

 

The New Connections Team Member will join the ESB Networks Customer Experience Area as part of highly skilled team providing excellence in service to all our New Connections Customers.  New Connections Team Members deal with a broad range of work including processing Application Forms, generating customer quotations and dealing with internal and external queries.  ESB's purpose is to create a Brighter Future for the customers and communities we serve, by leading the transition to reliable, affordable, low-carbon energy.  We aim to meet the customer’s energy needs by bringing the best of our capabilities together to deliver innovative and value-driven solutions for a low-carbon world. Today, we continue to drive progress and change, constantly innovating and evolving to stay relevant and reliable for the many people who depend on us. We are harnessing all our resources for a brighter future, investing in our people and working collaboratively with partners to enhance the lives of our customers, drive economic progress and bring about a more sustainable future.
 

 

Key Responsibilities

 

• Processing Customers’ New Connections Applications and generating quotations for same.
• Handling external and internal customer queries promptly and politely.
• Supporting the roll out of various Customer Improvement Projects and adapting to emerging technologies as required.
• Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality.
• Maintaining the integrity of ESB’s IT systems, by completing all appropriate updates promptly and accurately.

 

 

Experience and Qualifications 

 

Essential

 

• Excellent attention to detail.
• Strong team player, capable of working on own initiative and the ability to complete tasks to deadlines.
• Good IT/numeric skills including use of Outlook. 
• Excellent communication skills both written, verbal and interpersonal.
• Ability to learn and apply new systems and procedures.
• Initiative and problem-solving skills.
• Leaving Certificate

 

Desirable

 

• Good Excel Skills.
• Experience of working in a customer focused environment.

 

 

Location

 

This position is based in ESB Networks, Sarsfield Road, Wilton, Cork.

 

The successful candidate will be required to be on site in the Wilton Office for the duration of the probation.

 

 

Reporting to

 

New Connections Team Leader

 

 

Why Work with Us?

 

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training 
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

 

Salary

 

Starting from €31,000 per annum

 

 

Closing Date

 

22nd January 2024

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

 

If you have any queries in relation to this job, please contact recruitment@esb.ie

 

Your application will be held in reserve for 6 months should you be suitable for the role.