UNIV - Specialized Medical Case Manager - Department of Medicine: Division of Infectious Diseases

Job Description Summary

Under the direct supervision of the Ryan White Part B Medical Case Management Supervisor, the Specialized Medical Case Manager will provide strengths-based, re-engagement individual level intervention that is focused on re-engaging HIV positive patients who are at risk of falling out of care or have fallen out of care.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC000972 COM DOM Infectious Diseases CC

Pay Rate Type

Salary

Pay Grade

University-06

Pay Range

47,588.00 - 67,817.00 - 88,047.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties:

• 35%- Provides a range of services that link patients with medical care, psychosocial services, benefits, and other supportive services through:

  • Assist the Outreach Coordinator with contacting patients via telephone and researching for updated contact information.

  • Works with patients as they are located and help prepare them to re-engage in medical care and clinic services. 

  • Conducts Return to Care Assessment (RTC) on patients re-engaging in care and identifies their barriers to care.

  • Customizes services through the development of an Enhanced Care Plan (ECP) with the patient to re-align the patient’s perception/prior experience of service usefulness and accessibility barriers, allowing the patient to set service priority

  • Communicate with management on necessary service enhancements

  • Emphasizes family/partner/other support systems

  • Provides goal-oriented, time-specific Specialized Medical Case Management activities and support to encourage the patient’s participation in his/her own care plan.

  • Works proactively with patients until they are ready for less intensive, traditional case management (i.e. SMCM must often take the initiative and follow the client’s medical appointment and other service referrals very carefully)

  • Identifies emerging barriers that may prevent each patient from participating in care and treatment

  • Coordinates and links patients to services required to implement the ECP

  • Monitors to assess the efficacy of the ECP, to include home/field visits as necessary

  • Reviews and re-evaluates the ECP frequently, at a bi-weekly minimum

• 25%- Maintains knowledge of community resources and methods to access services. Provides referrals and coordinates with community agencies to alleviate social determinants of health that prevent patients from engaging in care. Provides benefits counseling, support, and information, including risk reduction and service literacy expansion. Assist patients in applying to state and federal programs such as presumptive disability, Social Security Disability, Medicaid, and health insurance. Refer patients to housing services and other area resources. Coordinate and communicate with medical providers. Help with treatment adherence in support of medical directives.

• 25%- Provide cultural and literacy-sensitive communication to clients with varied language and literacy barriers. Follow up and support patients toward individual competence and life skills to promote treatment adherence and remain in medical care. Maintain accurate documentation of services, interactions, contact information, and other patient demographics in Provide Enterprise database and EPIC

• 10%- Attend necessary trainings through the SC Department of Public Health within first year of hire and maintain thereafter. Attend monthly meetings through the SC Department of Public Health including monthly Outreach Meetings.

• 5%- Other Duties as Assigned

Additional Job Description

Minimum Requirements: A bachelor's degree and two years professional experience in human services or social services programs.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to perform job functions from kneeling positions. (Frequent) Ability to crawl while performing job functions. (Frequent) Ability to bend at the wa