Admissions Coordinator (Facility)

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

Job Summary

The Admissions Coordinator provides a professional evaluation of AAC services to potential clients and/or family members.  This includes accepting inquiries from individuals referred to American Addiction Centers, explaining services and related costs, conducting telephonic intakes, and providing guidance on federal regulations.  The Admissions Coordinator also works with existing patients and families and facilitates the continuation of care with existing patients.

 

Duties and Responsibilities:

• Deliver the highest quality, customer service standards of care and productivity for internal and external clients
• Exercise effective use of soft skills, including but not limited to: active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
• Effectively communicate and educate on specific features and benefits a facility provides based on the clinical needs of a client
• Expectations for ongoing professional development with a focus on clinical knowledge
• Provide welcome information for all incoming patients and support persons including but not limited to: facility offerings, information supporting transition through levels of care, and contact information for clinical staff
• Communicate with patients and support persons details of financial responsibilities for cost of treatment and any potential third party costs associated with treatment
• Communicate with patients and support persons regarding AAC’s Brand Promise
• Monitor census daily and communicate as necessary with admissions center staff and staff on site regarding admission bed availability
• Provide tours of Treatment Center to potential patients, professionals, orientees, referral sources, and family members
• Develops and maintains family rapport for patients, family, and staff
• Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Billing, Insurance, Outside Business Development, and Facility staff
• Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
• Conduct follow-up communication with all discharging patients within 48 hours to ensure access to recommended aftercare, offer information on submitting online reviews, and engage recently discharged patients in the AAC Alumni Program
• Facilitate weekly Alumni introduction groups with admitted patients
• Act as the facility administrator for the Treatment Center AAC Alumni Program app.
• Attend conferences and professional events as representative of the Treatment Center
• Maintain Quality Assurance data on Patient Outcomes Tracking
• Act as liaison to corporate marketing team by providing updates on facility offerings, CEU events, website changes, print material, and quarterly newsletters

Qualifications

Education/ Experience:

• Bachelor degree in business or related field.
• Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk) is required
• Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred
• Ability to read and interpret written information; write clearly and informatively; ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrable group presentation and customer service skills
• Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast pace environment
• Ability to multi-task and achieve metric goals at a high level with or with