IT Support Lead
Illinois Tool WorksAbout the role
Job Description:
IT Support Lead
3101 Sexton Rd SE, Decatur, AL 35603, USA
Full-time
Company Description
Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a differentiated business model. The company’s seven business segments leverage the 80/20 business model to generate solid growth, best-in-class margins and favorable returns in markets where innovative, customer-focused solutions are required. ITW delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries targeting sustainable and profitable organic growth. The Sexton business is a market leader in the manufacture of high-pressure aerosol cans and is seeking an IT Support Lead for its Decatur, AL facility, located 30 minutes Southwest of the Huntsville area.
Job Description
The IT Support Lead is responsible for onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable operation of end-user systems, plant-floor technology, network-connected devices, and local IT services that support manufacturing and business operations.
The IT Support Lead provides hands-on support for hardware, software, mobility, access systems, and operational technology interfaces while partnering closely with segment and regional infrastructure, network, cybersecurity, and business system teams for escalated support and engineering expertise.
This is a highly visible, customer-facing role requiring strong troubleshooting skills, a sense of urgency, and the ability to support plant operations in a fast-paced manufacturing environment.
Essential Functions:
Plant IT Operations & End User Support
Serve as the primary on-site IT contact for the manufacturing plant.
Provide day-to-day support for desktops, laptops, mobile devices, handheld devices, tablets, printers, and peripherals.
Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel.
Manage incident resolution and service requests through the IT ticketing platform.
Prioritize issues impacting production and plant operations with a high sense of urgency.
Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management.
Manufacturing & Plant Floor Support
Support manufacturing-adjacent technology, including handheld computers, wireless devices, barcode-related systems, and plant connectivity issues.
Troubleshoot Wi-Fi connectivity and endpoint issues impacting plant-floor operations.
Partner with production, operations, quality, a
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