Assistant Store Manager - 3rd Shift

Assistant Store Manager
Reports to: Store Manager
FLSA Status: Non-Exempt
Department: Retail
Location: Tempe, Arizona
Pay Range: 52,000 - 60,000 - DOE

Position Summary:

The Assistant Store Manager plays a vital role in leading daily dispensary operations and shaping Mint Cannabis’s store culture. This individual is responsible for motivating, mentoring, and managing a team of 25–50 employees while ensuring compliance, customer satisfaction, and high operational standards. The role requires strong leadership, a passion for cannabis education, and a commitment to creating a welcoming and compliant environment.

Responsibilities:

• Must be able to provide daily leadership and operational direction for 25–50 store employees.
• Responsible for training, mentoring, and inspiring staff while fostering a positive team culture.
• Must oversee all dispensary operations, including product orders, inventory, customer service, and cash handling.
• Responsible for executing and enforcing all Arizona cannabis laws and compliance protocols.
• Must coordinate daily sales reporting, financial performance, and KPI tracking.
• Required to handle escalated customer issues and uphold customer service excellence.
• Partner with HR to support recruiting, hiring, onboarding, and disciplinary actions.
• Responsible for creating team schedules, time-off approvals, and shift coverage.
• Oversee vendor relationships, store maintenance needs, and third-party coordination.
• Partner with the Marketing team to analyze store metrics and implement engagement initiatives.
• Support physical store security, including opening/closing procedures and safe/code management.
• Lead daily and monthly team meetings to review store goals and progress.
• Provide ongoing feedback to support employee evaluations and performance reviews.
• Must be willing to support other store roles as needed.

Supervisory Responsibilities:

• Directly supervises team members across all departments of the dispensary.
• Provides input on performance evaluations, corrective action, and scheduling.

Qualifications:

• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card in accordance with Arizona state regulations.
• 1+ year of experience in a retail management or people leadership role required.
• 2+ years of customer service experience preferred.
• A cannabis retail experience is strongly preferred
• Strong interpersonal skills and ability to effectively manage high-volume customer interactions.
• Strong decision-making, conflict resolution, and time-management skills.
• Detail-oriented with a focus on process and operational efficiency.
• Ability to handle multiple responsibilities, meet deadlines, and adapt in a dynamic retail environment.
• Ability to work evenings, weekends, holidays, and a flexible 7-day retail schedule if needed.

Education and Certifications:

• High school diploma or equivalent required.
• No specific certifications required; management training or coursework preferred.

Physical Requirements:

• Must be able to lift at least 10 pounds.
• Must be able to sit, stand, walk, bend, kneel, or squat for extended periods.
• Must be able to work at a computer and in a retail environment for long durations.

Equal Opportunity Employer Statement:

Mint Cannabis is an Equal Opp