Customer Support Agents - Hospitality, Wellness Experience (ZR_17634_JOB)

This is a remote position.

Job Highlighs: 

• Contract type: Independent Contractor
  
• Agent 1: Sunday to Thursday, 8am to 12 UK
  
• Agent 2: Tuesday to Saturday, 2pm to 6pm UK
  

• Handle customer inquiries for both UK and Sri Lanka retreat centers
  
• Manage bookings and reservations for multiple locations
  
• Assist with basic financial tasks and bookkeeping data entry
  
• Contribute to the overall efficiency of the retreat centers’ operations
  

• Respond promptly to customer inquiries via email throughout the day
  
• Process bookings and manage reservation details
  
• Communicate with on-site teams about guest requirements and last-minute changes
  
• Handle basic financial tasks such as verifying payments and setting up transactions for approval
  
• Maintain confidentiality when dealing with sensitive customer and financial information
  
• Collaborate with team members through group chats for seamless communication
  
• Perform additional administrative tasks during quieter periods
  

Requirements:

• Excellent written communication skills in English, with impeccable grammar and spelling
  
• Experience in customer service, preferably in the hospitality or wellness industry
  
• Proficiency in using email and chat platforms for professional communication
  
• Basic understanding of financial transactions and bookkeeping concepts
  
• Strong attention to detail and ability to maintain confidentiality
  
• Flexibility to work in shifts to cover various time zones
  

Benefits

• Permanent Work from Home
  
• Immedaite Hiring
  
• Steady Freelance