Community Manager

Department: Flex

Employment Type: Permanent - Full Time

Location: Ed City (Site)

Compensation: £35,000 - £39,000 / year

Description

MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. 
In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. 
RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. 
While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring!

Title, Team and Role Summary

Title : Community Manager - EdCity  

Team : RE-DEFINED/Flex  
 
Who Does This Role Report Into? Regional Manager

Role Summary /  Purpose and Scope

1EdCity is a unique flexible office that supports charities to share ideas, connect & collaborate, founded by Ark, a leading national education charity. The Community Manager will report to the Regional Manager and be employed by Re-Defined, but be based full-time at the 1EdCity site and work closely with the Client team at Ark. 
The ideal candidate is someone who strives to cultivate relationships, understand the various missions of each occupier, and share their excitement. The Community Manager will be the primary point of contact for the occupiers’ day-to-day needs, supporting the delivery of member engagement and happiness. 


The Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations.   


The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated. The Community Manager must have strong written and verbal communication, able build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service. 

Skills, Knowledge and Values

Skills (People & Technical)

• You are the Community Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do 
• Act as the main point of contact for occupiers and property managers, ensuring seamless communication, prompt resolutions and exceptional service across the portfolio.  
• Work closely with the Client (Ark) to ensure that the flexible offices and event spaces are effectively marketed through the website and through other collateral 
• Take ownership of the occupier journey, cultivating strong relationships 
• Lead the day-to-day management of EdCity, ensuring that all facilities are operating at their highest standards 
• Ensure effective facilities management, access control, cleaning, maintenance, and servicing, and ensuring seamless interface with building/estate management team