Customer Service Representative (2 Positions)

Important Notice: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Department of Parks and Recreation is seeking multiple Customer Service Representatives (CSR) to provide customer and facility support at Long Bridge Aquatics & Fitness Center and Arlington Mill Community Center. The CSR will be expected to assess customers’ needs and refer to the appropriate program resource and recognize and respond to emergency situations. 

Specific duties include:

• Providing reception desk assistance to internal and external customers;

• Answering questions regarding facility usage, programs, fees, rules, etc. via phone, in-person, and email;

• Conducting payment transactions via cash, check and credit cards while adhering to the County’s money handling procedures;

• Using RecTrac system for payments, program registrations, facility reservations, and to run facility event reports;

• Setting up/breaking down rooms;

• Assisting staff to ensure the center is open and closed properly; and

• Cleaning of workplace and facility.

The ideal candidate will possess excellent interpersonal skills to explain rules and procedures.

Minimum:

Education: Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent.

Experience: Some experience providing administrative support.

Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Desirable: Preference may be given to those with experience in one or more of the following:

• Front desk customer service;
• Working in recreation and community center setting;
• Performing scheduling, facility reservation, registration, and payments using RecTrac or similar web-based system; and/or
• Extensive use of Microsoft Office Suite.

SPECIAL REQUIREMENTS

EPI Assessment: To be considered for this position, you must achieve a passing score on the Employee Preferences Inventory (EPI) Assessment. Please note the following:

• Scores are valid for one calendar year.
• You cannot retake the assessment until one year has passed since your last attempt.
• If you have completed the EPI within the past year, you do not need to retake it.
• If you have not taken the EPI during the past year, you will receive an email with instructions and a deadline for completing the assessment.
• Failure to complete the EPI by the deadline provided to you in email will disqualify you from this recruitment process.

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

ADDITIONAL INFORMATION

Work Hours: Shifts start as early as 4:30 a.m. or end as late as 10:30 p.m. Schedules may vary or rotate based on facility operation needs. Must be able to work at least one weekend shift a week and be available holidays on a rotating basis.

Core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Business hours are as follow:

• Monday-Friday, 5:00 a.m.-10:00 p.m.
• Saturday, 6:00 a.m.- 8:00 p.m.
• Sunday, 8:00 a.m.-8:00 p.m.

The official title of the position is Administrative Assistant A.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications may not be considered.

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