Occupational Medicine Clinical Staff Coordinator - SRS Kearny Mesa - Full-Time - Day Shift

Hours:

Shift Start Time:

8 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

Not Specified

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$25.550 - $31.860 - $35.680

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

What You Will Do
This position functions as the liaison for all communications that go on within the Occupational Medicine Department between the staff, physicians and Supervisor. The Staff Coordinator will ensure the smooth functioning of the department through out the day.

Required Qualifications

• Other : certification of completion of a Medical Assistant program.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• 1 Year Medical Assistant experience in related clinical area.
• Experience with CAOHC, UDS/BAT, and Spirometry.
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
• Hospital Corpsman (HM) - US Navy -PREFERRED

Essential Functions

• Communication and Teamwork
  Participates in clinical and department specific meetings, technical in-services, customer service training, and mock codes. Orients new nurse to department. Train all new clinical staff to the role.
  Consistently acts as a team player. Adjust staff schedules/hours adhering to departments float/flex policies, assist in other departments/locations throughout Sharp Rees Stealy or Sharp Healthcare. Continuously monitors department workflow and makes appropriate adjustments in staffing assignments.
  Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members (Providers, PSRs, etc.) Responsible for coaching on the spot for clinical staff errors.
  Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
  Gives and receives feedback about care and service delivery.
  Times patient in and out on their paperwork within established timeframes.
  Completes yearly competencies and attends annual Sharp Experience Assembly.
  Oversee all business needs of the department when Supervisor is out.
• Customer Service
  Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room.
  Addresses all patients by first and last name, unless otherwise requested by the patient. Checks for correct name pronunciation.
  Introduces self-using first name and role/title. Wears name badge where it can be easily seen.
  Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).
  Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.)
  Returns regularly and explains delays to patients waiting in exam rooms. Keeps PSR informed of back office events and status.
  Refrains from discussion of personal issues or patient-related conditions where patients can overhear. Consistently monitors voice volume in patient care areas. Adheres to Sharp HealthCare policies and procedures regarding confidentiality. Maintains patient privacy, i.e., occupied exam room doors are kept shut, patients information is not discussed where it can be overheard or shared inappropriately.
  Assists patients who appear to be lost or confused.
  Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area).
• Daily Operations
  Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments. Ensure that staff all utilize 'warm transfers' of calls.
  Ensure prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.
  Assumes respons