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This role is responsible for end-to-end process governance, operational oversight, and execution alignment across assigned deliverables. This role ensures processes are clearly defined, documented, standardized, and consistently executed while maintaining visibility into milestones, dependencies, risks, and overall readiness.

Acting as a central process orchestrator, this role partners across cross-functional teams to drive alignment, execution flow, operational discipline, and process consistency. The Process Optimization Lead proactively identifies process gaps, inefficiencies, and operational risks, translating insights into actionable improvements using Lean Six Sigma methodologies.

This role operates at a process governance and oversight level, ensuring processes are scalable, efficient, and aligned to enterprise objectives while partnering with accountable teams responsible for downstream execution.

Process Governance & End-to-End Oversight

• Provide end-to-end process governance and operational oversight across assigned deliverables, ensuring alignment from intake through execution and downstream readiness

• Establish and maintain process governance frameworks, including ownership structures, escalation paths, decision rights, and RACI models

• Ensure process standardization, consistency, and adherence across cross-functional teams while identifying and reducing unnecessary variation

• Serve as the central point of visibility into process health, readiness, risks, dependencies, and execution status

• Maintain operational oversight of process controls, governance checkpoints, and execution expectations across the process lifecycle

 

Process Design, Documentation & Standardization

• Lead development and maintenance of process documentation, including SOPs, process maps, swim lanes, playbooks, and governance artifacts

• Utilize Lean Six Sigma methodologies and tools (SIPOC, value stream mapping, root cause analysis, DMAIC) to design, refine, and optimize processes

• Ensure processes remain audit-ready, compliant, and aligned with regulatory, operational, and business requirements

• Drive adoption of standardized processes and operational best practices across teams

 

Cross-Functional Alignment & Execution Management

• Partner with cross-functional teams to align on timelines, deliverables, dependencies, and execution sequencing

• Facilitate structured working sessions to resolve ambiguities, clarify responsibilities, and support decision-making

• Coordinate process handoffs and interdependencies to ensure seamless execution flow and operational readiness

• Serve as a liaison across business, operational, and technical stakeholders to drive alignment and accountability

 Project & Program Management

• Manage integrated project plans, governance milestones, critical paths, and interdependencies across initiatives

• Monitor progress against key milestones and proactively identify, escalate, and mitigate risks, issues, and blockers

• Drive operational status reporting, executive updates, and stakeholder communications with clarity and precision

• Establish governance cadences, tracking mechanisms, and reporting structures to maintain visibility into program health and readiness

 Continuous Improvement & Operational Excellence

• Identify process gaps, inefficiencies, bottlenecks, and operational risks through data analysis and stakeholder feedback

• Lead root cause analysis (RCA) and corrective/preventive action planning (CAPA)

• Translate findings into actionable process improvement opportunities using Lean Six Sigma and continuous improvement methodologies

• Partner with execution teams to transition, operationalize, and sustain approved process improvements

 

Risk Management & Readiness

• Proactively assess and manage operational risks, process vulnerabilities, and downstream impacts

• Define and monitor readiness checkpoints across all phases of the process lifecycle

• Maintain v