Associate Director, Field Technology [CNS or Nephrology]

Position Summary

The Associate Director, Field Technology is responsible for leading the management, optimization, and field adoption of sales systems, including CRM, Field Reporting, and other field technology tools. This role will focus on strategic enhancements, system performance, and cross-functional alignment to support commercial effectiveness.

The AD will serve as a key partner to Sales, IT, Commercial Operations, and Analytics, ensuring sales teams have the necessary tools and insights to optimize execution.

Key Responsibilities:

Sales Systems Strategy & Optimization

• Act as a business lead for sales systems supporting field teams across multiple therapeutic areas.
• Drive system enhancements, configurations, and integration efforts with IT and external vendors.
• Develop and implement a roadmap for field technology improvements, ensuring alignment with business needs.
• Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies.

Field Support & Adoption

• Serve as a liaison between field sales and IT, ensuring seamless system performance and issue resolution.
• Collaborate with Sales Training to create training materials, system guides, and best practices for end users.
• Establish and monitor adoption metrics, proactively identifying areas for improvement.

Data & Analytics Alignment

• Partner with Commercial Analytics teams to ensure sales teams have access to meaningful insights and dashboards.
• Work with IT to maintain data integrity, governance, and compliance within sales systems.
• Assess system utilization data to provide strategic recommendations to leadership.

Stakeholder Engagement & Cross-Functional Collaboration

• Work closely with Sales Leadership, IT, and Marketing to align system capabilities with commercial priorities.
• Manage relationships with external vendors, ensuring system reliability and ongoing enhancements.
• Contribute to vendor selection, contract negotiations, and service-level agreements.

Qualifications & Experience

Required:

• Bachelor’s degree in Business, Information Systems, or a related field.
• 8+ years of experience in sales operations, CRM management, or field technology.
• Expertise in Veeva CRM, Orion, and other sales enablement platforms.
• Proven ability to lead system implementation, enhancements, and field adoption initiatives.
• Strong analytical, problem-solving, and project management skills.
• Experience working cross-functionally with Sales, IT, and Commercial Operations.

Preferred:

• Experience in the pharmaceutical, biotech, or healthcare industry.
• Familiarity with AI-driven sales analytics and emerging field technologies.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

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