HRBP Lead, Operations

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

You will be joining an organization with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture and the processes that will enable continued success for our employees and borrowers.

As the Lead HR Business Partner for our Operations teams you will be responsible for and lead the day-to-day HR support to our front line teams interacting directly with Upstart borrowers. From front line manager coaching, to Leadership team effectiveness, to performance cycles and cultural initiatives, you will partner closely with key members of the Upstart leadership team to help them uplevel the function and the employee experience at Upstart. You will also be a key member of our growing People org, participating in or leading company-wide HR programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.

 

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - The leadership team you will support primarily operates on the West Coast time zone, however you will have many stakeholders working on EST and CST. Your hours can be flexible based on your location, schedule and preference.

Travel Requirements - This team has regular onsite collaboration sessions. These occur a maximum of 3 days per quarter primarily in the San Mateo office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

 

How you’ll make an impact:

• Coach and advisor: Advise and consult with Operations Leaders as they drive scale for Upstart. From org design, to talent development, to rewards and recognition, and high performance culture, act as a trusted thought partner and coach.
• Manager support: Build relationships with managers in our Operations org to ensure their confidence and trust in the HR team; offer ideas and resources to help them thrive in their roles and careers at Upstart.
• Employee relations: Engage with employees to understand their needs, help resolve their conflicts, and unblock their challenges enabling them to do their best work at Upstart.
• Performance management: Partner with Ops Leaders to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.
• Project and program support: Implement and support core HR programs, processes and initiatives such as performance management, diversity and inclusion, compensation, employee development, and succession planning.
• Solve problems: Be an adaptable problem solver, liaising between the People team and the business to achieve the best outcomes for the organization. Leverage your experience and judgment to provide thoughtful and appropriate counsel based on the balance between long term and short term business needs

 

What we’re looking for: 

• Minimum qualifications:
  • BA/BS degree required, additional HR certifications and degrees are a plus
  • 8+ years of human resources experience
  • 5+ years as an HR Business Partner supporting VP+ clients
• Preferred qualifications:
  • Experience working in the tech industry
  • Experience working with a non-exempt employee population
  • People management skills 
  • Comfort in dealing with employee conflict, sensitive issues, and confidential information
  • Fantastic performance management and employee relations skills and experience
  • Exceptional communication skills and strong analytical aptitude - get ready to work with data