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Senior Client Delivery Specialist

JLL Technologies | North America | Full-Time

About the Role

JLL Technologies is looking for a Senior Client Delivery Specialist to own the end-to-end delivery, performance, and long-term success of technology solutions for strategic enterprise accounts across North America. This is a high-impact, client-facing leadership role at the intersection of delivery, product, and technology — one that goes well beyond implementation.

You will be the primary owner of client outcomes for a portfolio of named accounts, acting as a trusted advisor to executive stakeholders while leading cross-functional delivery teams internally. You will shape how we deliver at scale, influence product direction, and build the processes and standards that define client success at JLL Technologies.

If you are energized by complex problem-solving, thrive in ambiguous environments, and care deeply about delivering measurable value — not just completing tasks — this role is for you.

This role supports U.S.-based enterprise clients and works closely with delivery and transition teams operating primarily in U.S. time zones, including Pacific Time.

Key Responsibilities

Solutioning & Product Influence

•         Translate complex enterprise business needs into scalable, platform-aligned solutions

•         Partner with Product and Engineering teams to influence roadmap priorities, surface gaps, and ensure solutions align with platform strategy

•         Support pre-sales activities including solution design, scoping, and executive-level client presentations

End-to-End Delivery Leadership

•         Lead the full delivery lifecycle across multiple concurrent client engagements — from solution alignment and implementation through deployment, adoption, and transition to steady-state operations

•         Ensure delivery is predictable, scalable, and consistently high quality

•         Drive cross-functional accountability across matrixed teams, keeping commitments on track and stakeholders informed

•         Serve as the escalation point for complex delivery and product issues, driving swift and effective resolution

Program & Stakeholder Management

•         Own delivery governance across multiple programs: project plans, milestone tracking, risk and issue management, and executive status reporting

•         Coordinate across Product, Engineering, Transition, Data, and Account Leadership teams to maintain delivery alignment

•         Communicate clearly and proactively with stakeholders at all levels, simplifying complexity into actionable insights

Data, Implementation & Operational Excellence

•         Oversee data onboarding, validation, and system configuration strategy across client implementations

•         Ensure data quality, integrity, and consistency throughout implementation and steady-state operations

•         Establish and enforce delivery standards, best practices, and repeatable frameworks that scale across clients and regions

•         Drive efficiency through automation, standardization, and continuous tooling improvements

•         Ensure delivery activities comply with client-specific security, access, and regulatory requirements

Client Ownership & Strategic Leadership

•         Serve as the primary owner of delivery outcomes and client success for assigned North America accounts

•         Build and maintain executive-level relationships, acting as a trusted advisor who proactively identifies risks, opportunities, and areas for value expansion

•         Align delivery programs to each client's business objectives and key performance indicat