Shift Mgr Table Games

Position Summary: Responsible for management and supervision of table games activities on assigned shifts

Job Title: Shift Mgr Table Games

Department: Tables

Reports To: Manager Table Games

FLSA Designation: Exempt

License Type: Key

Salary Range: $110,000 - $125,000

Essential Job Functions:

• Maintains game security and always protects company assets 
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction
• Will act as MOD (Manager on Duty) for the property in the absence of senior leadership (Directors and VPs) to resolve issues that may arise requiring higher level authority and must discern which matters are of urgent concern and require immediate notification of senior leadership 
• Coordinates meetings, files, types, and enters data into computer
• Composes and prepares confidential correspondence, reports, and other complex documents
• Responsible for the daily replenishment and pick up of card and dice drawers and the accuracy of the Card and Dice Room inventory
• Responsible for assisting Security with Table Drops, including the dual-access key to the trolley
• Manages staffing levels according to volume of business
• Enforces all games procedures and policies
• Prepares necessary shift and other reports
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations
• Operates in accordance with operating budget
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the New York State Gaming Commission regulations and guidelines
• Hire, train, and manage staff in accordance with organizational and approved departmental policies, practices, and programs
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix (Match Play)
• Performs all other duties as assigned

Qualifications:

• Must be at least 21 years of age
• Bachelor’s degree or relevant experience
• Five or more years’ experience in Table Games supervision and management
• Knowledge of table games math, procedures, game protection, regulations, and training requirements
• Knowledge of table games, ie: blackjack, craps, roulette and specialty games 
• Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills
• Available to work flexible shifts, including nights, weekends, and holidays
• Ability to work with others while maintaining a positive and professional demeanor 
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms
• Must occasionally lift and/or move up to 25 pounds
• Must be able to identify colors
• Ability to work in a noisy and smoky environment