Supervisor Casino Games-Full Time (Caesars Atlantic City)

ESSENTIAL FUNCTIONS:   Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.   Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.  Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.  Immediately addresses service breakdowns and follows up to ensure guest satisfaction.   Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.   Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.   Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.   Takes personal responsibility for creating an atmosphere of luck.        Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures.  Ensures proper procedure is used by all dealers under supervision.  Verifies all gaming table transactions in supervised area.  Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.  Verifies issuance of credit after completion of all authorization procedures.  Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.   Directly responsible for customer service objectives.       EDUCATION/SKILLS/EXPERIENCE:   Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.  Supervisory, communication and organizational skills.  Direct dealing experience with the game(s) contained in assigned pit area.       DISCLAIMER:  

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

 

COMPENSATION & BENEFITS:

$28.125per hour 

Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance **Benefits for union positions are subject to Collective Bargaining Agreement** 

 

 

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the positi