Specialist, Operations Partnerships

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live. 

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.  

About the Role

As our Specialist, Partnership Operations, you will serve as a critical link between Lovesac and its external partners, ensuring operational excellence and consistent customer experience in partner retail environments. This role focuses on the behind-the-scenes execution and optimization of logistics for partner channels, with a primary responsibility for ensuring roadshows are fully operational.  The Specialist, Partnership Operations will also design scalable processes to support seamless growth across new and existing partnerships.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.  Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Operational Support for Partner Channels:

•    Act as the primary liaison between Lovesac and external partners to ensure smooth operational execution.

•    Serve as the main operational contact for Lovesac and external partners to ensure smooth operational execution of roadshows and day-to-day business management.

•    Manage logistics planning and execution to support roadshow readiness, ensuring they are 100% operational at launch or within 24 hours of setup.

•    Identify and own operational challenges and resolutions to maintain consistency and efficiency across all partner environments.

Auditing and Approval of Daily Orders (Physical and Online):

•    Manage the auditing and approval process for daily physical and e-commerce orders

Process Design and Optimization:

•    Develop and implement scalable processes that streamline logistics and operational workflows for current and future partnerships.

•    Identify and address inefficiencies in roadshow setup and execution, ensuring continuous improvement and scalability.

•    Collaborate with cross-functional teams to align processes with Lovesac’s operational standards and partner requirements.

Logistics Execution and Problem-Solving:

•    Manage the end-to-end logistics for partner roadshows, including setup, teardown, and operational troubleshooting.

•    Quickly identify and resolve issues that arise during roadshow setup, ensuring minimal disruption and a high-quality customer experience.

•    Partner with internal teams to address and rectify operational roadblocks effectively and efficiently.

Cross-Functional Collaboration:

•    Work closely with Operations, Training, Logistics, and Partner Teams to ensure alignment and consistency in partner channel operations.

•    Serve as the go-to resource for troubleshooting operational issues in partner environments.