AVP, Senior UX Designer

Job Description:

Role Summary/Purpose: 

Synchrony’s User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony’s commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers.  

As a UX Designer at Synchrony, you will join Synchrony’s scaled agile teams and partner with CX, marketing, development, and process owners to conceptualize and develop engaging web, mobile, and tablet experiences for our strategically significant core customer-facing applications. The candidate will be responsible for leading projects, setting strategies, providing estimates and project plans, creating and presenting designs and collaborating with user researchers, designers and programmers. Additionally, the candidate will act as a champion for user experience by providing thought leadership. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

• Apply design thinking methodologies with product owners and leaders to help shape product strategy, clarify requirements, and define and scope UX activities

• Present to and persuade executives, leaders and agile teams to accept UX recommendations

• Organize & facilitate design workshops as needed

• Ideate on and champion new experiences

• Mentor junior level designers

• Develop user flows, site maps, information architecture, wireframes, and prototypes of responsive web user interfaces (UI) 

• Lead the design review cycle, synthesize feedback, and close on design requirements independently 

• Engage with UX research to assist in initiating, planning and running tests and incorporating their results into design 

• Engage with business and IT owners in agile processes 

• Be a part of daily/weekly agile ceremonies, present work, and articulate rationales 

• Act as an advocate for the end user’s experience  

• Collaborate effectively with remote team members and managers 

• Perform other duties and/or special projects as assigned 

• Bring a strong positive attitude to project and UX teams

Qualifications/Requirements:  

• Bachelor’s or Associate Degree in HCI, graphic design, psychology, marketing, information technology, or similar area, or related certification & work experience. 

• Minimum of 3 years of experience in user experience, information architecture, user experience architecture, or interaction design  

• Strong understanding of user centered design, design thinking  and related methodologies

•  Effective communication, time management, collaboration, and organizational skills 

• Expertise in modern design tools such as Sketch, Figma, Invision, Adobe XD, Adobe Creative Suite and/or similar tools   

• Willingness to travel to Synchrony offices for occasional team & business meetings.  

Desired Characteristics: 

• Experience working on agile teams 

• Experience working in eCommerce and/or Financial Industry  

• Experience identifying and conducting User Research and User Testing  

• Ability to work in low or high fidelity as needed 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older